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You must attach the loose sheets chronologically as per the page numbers. Correction fluid and tape are not permitted Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words. The premise of the project report must be closely related to the previous assessment tasks. This submission must be well presented and follow the guidelines and instructions provided. Please follow the format as indicated in the template section below.One of the most important steps that you can take: proofread your project report. Report must be of 800-1000 words in length, using 11-point font, double-spaced, and must include a cover page, table of contents, introduction, body, summary or conclusion, and works cited.Appropriate citations are required.All RTO policies are in effect, including the plagiarism policy.Resources required to complete the assessment task: Computer Internet MS Word Printer or e-printer Adobe acrobat/reader Learning management system Assessment task Instructions This assessment task requires you to continue assume/ take on the role of Contact centre operation manager from assessment task 2 and 3. You must identify and analyse the outcomes of assessment task 2 to prepare a comprehensive report on implementation of change management strategies in this assessment task.Report should be based upon the work completed as part of Assessment tasks 2-3. You must prepare report as per the provided template to you.Report must contain original content and should not be a "copy" of someone else's work.Document Type: Unit Assessment Pack (UAP)Version 8 – Compliance and Quality Assurance Department Release Date: Feb 2017 Review Date: Dec 2018Unit Name: BSBINN601 - Lead and manage organisational changePage | 94
Report must be of 800-1000 words in length, using 11-point font, double-spaced, and must include a cover page, table of contents, introduction, body, summary or conclusion, and works cited.Your report should be based upon: oYour findings and learning from Assessment task 2-3oComprehensive analysis of the findings oVariety of sources of Information including published and upublished materialYour assessor must assess the performance as per the performance criteria and checklist providedDocument Type: Unit Assessment Pack (UAP)Version 8 – Compliance and Quality Assurance Department Release Date: Feb 2017 Review Date: Dec 2018Unit Name: BSBINN601 - Lead and manage organisational changePage | 95
Task : This task is a continuation of task 2 and 3. You will continue to take on the role of the Contact CentreOperation Manager.You have successfully identified the change requirements in assessment task 2, developed a change management startegy in assessment task 3 and communicated the change management strategy with the relevant managers in the organisation. The CFO/General Manager has analysed the risks and the benefits of the organisational change and has allocated the task to develop a framework to implement the change management strategy and prepare a report. The company wants to implement the changes in a timeframe of 2 months. The