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demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of. Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.What if I believe I am already competent before training?If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).Assessor ResponsibilitiesAssessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.Ensure that their own qualifications are current. When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator. When required, ensure supervisors and students sign off on third party assessment forms or third party report.Follow the recommendations from moderation and validation meetings.How should I format my assessments?Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer. Version 1.1Page 3 of 14October 2016Document # - RTO # 31698CRICOS # 03000J
BSBCUS401 Coordinate implementation of customer service strategiesHow long should my answers be?The length of your answers will be guided by the description in each assessment, for example:Type of AnswerAnswer GuidelinesShort Answer4 typed lines = 50 words, or 5 lines of handwritten textLong Answer8 typed lines = 100 words, or10 lines of handwritten text = 13of a foolscap pageBrief Report500 words = 1 page typed report, or50 lines of handwritten text = 112foolscap handwritten pagesMid Report 1,000 words = 2 page typed report100 lines of handwritten text = 3 foolscap handwritten pagesLong Report2,000 words = 4 page typed report200 lines of handwritten text = 6 foolscap handwritten pagesHow should I reference the sources of information I use in my assessments?Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:Website Name – Page or Document Name, Retrieved insert the date. Webpage link.