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Sitxcom005 manage conflict project 3 of 3 1 0 date

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SITXCOM005Manage conflictPROJECT3OF310Date: Sep 2019 MADCCultural misunderstanding1.The organization have the risk to be describe by customers as incompetent orimitated since we were not able to deal or serve with customers from a differentculture.2.By encouraging our employees to have an open mind towards different culturesand traditions while still being able to follow their own traditions.3.Although conflicts are a headache most of the time, by solving them correctly ispossible to bring solutions to current problems in the organization, which can end upin an improvement in the performance of the team.4.The most important thing is to ensure that the person that we are dealing with isnot a treat for anybody in the site, once you make sure that everyone is safe, listencarefully to the reasons why this person is mad, this will show attention and wilinessto help. However, if the person keeps getting mad, ask the security staff to help youhandle the situation.5.It will take time to train the staff how to find creative ways to communicate withpeople of different background, such as translation apps or signs language.6.I would try to review the details of the conflict with them so we can agree on whatthe problem is and then find a solution that can be beneficial for everyone.7.By reviewing the details of the conflict as soon as they happen and also byrecording as much details as possible of the conflict, this can help all the partiesinvolved in the conflict to agree on the nature of the conflict.8.I would encourage our employees to have an open mind towards different culturesand traditions while still being able to follow their own traditions and also to findcreative ways to communicate with people of different background, such astranslation apps or signs language.9.Train staff on how to be more creative and versatile when it comes tocommunicate with people from other culture: Win-WinHire staff more comprehensive towards people from other cultures: Ultimately10.By looking into customer’s feedback and checking if any of them havecomplained about poor communication and misunderstandings.
SITXCOM005Manage conflictPROJECT3OF311Date: Sep 2019 MADCCustomer refusing to leave or be pacified1.An aggressive customer can not only ruin the work environment of the team but itcan also affect the experience of the other customer in a negative way.2.This conflict can be solved by talking with respect and a lot of patience to thoseunique people in order to find a solution, however if they seem unable to dialogite,contact the security team to help you handle the situation.3.Conflicts can bring positive changes and solutions for long-standing problemswithin the workplace if handle properly, however, if the conflict is managed poorly itcan cause division in the workgroup and affect the performance of the whole team4.First it is important to make sure that the person that you are dealing with is notarmed or in the position to hurt somebody, once you make sure that person is not athreat, just stay as calm as possible and listen carefully to the complaint, by showingattention and willing to help it is likely that the other person will calm down, howeverif they still mad after trying to dialogue with them you should ask for the help yourmanger or the security staff to help you handle the situation.

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