Empathy james recently went to a new health clinic

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Empathy James recently went to a new health clinic because he had a sore throat that wouldn't go away. He was not familiar with this clinic and was a bit surprised when the doctor came in and was wearing blue jeans, a flannel shirt, and tennis shoes. The doctor and nurse took proper care of James, but it seemed strange to him that the doctor was dressed that way. Which component of service quality does this illustrate? Tangibles Starbucks management has been trying to refocus on the things that originally made the company so successful. For example, Starbucks across the U.S. recently shut down for a short period of time for re-training, and the company has worked to make sure you can smell the fresh ground
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coffee aroma when you enter the store. However, when questioned, consumers tend to focus on the need for pricing incentives such as a frequent purchasing program. According to the _____, there may be a difference between what customers want and what Starbucks management thinks customers want. gap model of service quality The service sector: employs roughly 80 percent of the U.S. workforce Refer to Boutique Hotels. Since boutique hotels are typically independently owned and/or part of small chains, people who seek out boutique hotels cannot be sure of what type of amenities or specific services they will be provided. In other words, the services provided by boutique hotels tend to be relatively high in: heterogeneity Refer to Boutique Hotels. The service provided by employees at boutique hotels cannot be touched, seen, or felt in the same manner as the hair and bath products and can be described as: Intangible Refer to Grizzly watching. The bear watching tour customers want high quality service. In order to serve its customers better, The Great Bear Nature Tours Management hires a marketing research company to determine what customers really want in a high quality bear watching tour. The marketing research company informs the management that the customers going on bear watching tours want to see some bears but also spend most of their time engaging in group activities with their friends on the tour, such as trekking, backpacking, fishing, canoeing, or hiking. The Great Bear Nature Tours Management installs a touch screen menu system in guests' rooms so that they can sign up for tomorrow's activities at night. The guests happily start using the system but soon realize that although friends, who signed up at the same time using the same terminal, are assigned to different groups during the activities. The company also updates its brochures and starts advertising to inform the potential customers about the group activities it offers during bear watching tours. The latter situation about the brochures describes which service quality gap?
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