Strengths and Weaknesses Domain Strength Weakness Leadership/Operations Have a C.A.R.E team that consists of LCH employees and a member of the community. Their goal is to address patient/customer needs and recommend initiatives to improve customer service. An employee is recognized every quarter as the CARE Champion. CARE stands for Caring, Attentive, Respectful, and Encouraging There is a “Wall of Fame” that gives credit for a job well done to selected employees. This can either be a CARE Champion or can be someone that has went above and beyond for the community Patients nor family members are included in the CARE team. The member of the community is typically an elected official. The “Wall of Fame” hasn’t been updated in years. It has staff that are no longer employed and haven’t been for years. Patients/family are not included in any policy/procedure/protocol creation. This is done strictly by the staff
ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 7 Mission, Vision, Values Before being admitted on the Med- Surg unit, the patient and family will pass a wall that has the Patient Bill of Rights posted on it Unless the Patient Bill of Rights wall is pointed out to the patient and/or family member, they would never know it existed The Mission Statement focuses on the facility and never mentions the patient and or family Advisors There is an Advisory Board made up of citizens of the community The role of the Advisory Board is to “act as a liaison between the Governing Board of LCH and the community, and to consult and advise in matters affecting the hospital’s policies and programs as they relate to the citizens of the community, investigate and determine the needs and interests of the community for the healthcare facilities and programs to meet these needs.” This Advisory Board’s role speaks nothing of meeting the needs of patients and their family. They are community driven, not patient/family driven Patients/families serve on no committee or council Patients/families do not participate in quality or safety rounds. If a quality or safety round is made in an individual patient room, they may participate. However, they do not go from room to room doing rounds Quality Improvement There are patient advocates that come around almost daily to speak to the patient and/or family. They Patients/families are not involved in any QI, other than if they choose to discuss any issues when the patient advocate makes rounds
ORGANIZATIONAL LEADERSHIP AND INTERPROFESSIONAL 8 ask if there are any questions or concerns and refer them to the appropriate resource needed There is a discharge planning meeting held each Thursday afternoon. A member from each discipline is in attendance. They discuss each in- patient individually and determine if adequate care is being given and if there are any areas needed for improvement Personnel Patient teaching is expected by each member of the team.
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- Fall '17