Which conflict resolution behavior entails contacting

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Leadership: Theory, Application, & Skill Development
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Chapter 5 / Exercise 8
Leadership: Theory, Application, & Skill Development
Achua/Lussier
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66. Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends? (A) documenting (B) perspective taking (C) smoothing (D) reaching out (E) focusing on interests rather than positions Answer : (D)
67. Which conflict resolution behavior reflects the fact that by focusing on the outcome, the root cause of the conflict is more likely to be addressed?
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Leadership: Theory, Application, & Skill Development
The document you are viewing contains questions related to this textbook.
Chapter 5 / Exercise 8
Leadership: Theory, Application, & Skill Development
Achua/Lussier
Expert Verified
68. Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?
69. Which of the following is an effective conflict resolution behavior?
70. Which method is being used when multiple groups discuss issues separately and then discuss them together to better synthesize different viewpoints into a common framework? (A) the dialectical method (B) the diabolical method (C) the devil's advocate method (D) the Delphi method (E) the nominal group technique Answer : (A)
71. Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?
(D) integrative negotiation (E) arbitration Answer : (C) 72. Which type of negotiation is a win-win in which the agreement involves no loss to either party?
73. When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called
74. When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a nonbinding settlement, the process is called (A) mediation. (B) conciliation. (C) distributive negotiation. (D) integrative negotiation. (E) arbitration. Answer : (A)
75. When a third party is involved in a conflict and has the power to issue a binding settlement, the
process is called

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