3. What are the problems these baggage handling systems are trying to solve?Discuss the business impact of this problem . Are todays baggage handling systms a solution to the problem? Explain.The problem of baggage handling system are trying to solve its customer dissatisfaction and to promote customer goodwill as well as reduce cost.Business Impact: Overall the airline industry rate for lost luggage has improved by 38 precent over similer figers of the two years ago. when nearly 2.5 million bags were lost or delayd. Lost and mishandled baggage is a major expenses for airlines. Reducing the problem create s significant yearly savings. The global airline industry price tag for mishandled baggage $ 2.5 billion per year.
Today's baggage handling systems do appear to be a solution to the problem. US airways lost nine bags for every 1000 travelers in 2007. after implementing a new system, that number dropped to three bags for every 1000 travelers. Eventhough the company spend $16 million on the system , the airline saved $25 million a year and boosted customer satisfaction. Bags now take less than 10 minitues to travel from terminal to terminal. The process used to take as long as 30 minitues with the older system.4.What kinds of management reports can be generated from the data from these system?All data input into the baggage handling systems are recorded in tranaction processing systems. from there , variety of Management Information Systems, Decision Support System and Excecutive Support Sreports system can be generated.These reports include information about the number of bags at any given time in any given place. how long it take to move a bag from one point.number of bags processed through baggauge handling systemthat are out side the norms . Equipment management reports can be generated that provide information about the maintaince status of the various system components.DSS report can be generated that advise managers when to perform maitaince on equipment or whetherequipment should be moved to alternate locations based on baggage loads. These kind of can also provide information to managers about whether the system is meeting itzs goals and how it can be improved