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11. Research shows that, in general:• Social capital increases group conflict.•Social capital can improve operations.• Social capital decreases work group integration.• Social capital decreases organizational performance.12. According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):13. Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:14. Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:15. The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season,just like the regular retail employees do during that season. This is an example of a(n) _________ change.• Radically innovative• Product•Adaptive• Innovative
16. Sustainable businesses tend to be run by CEOs who are:17. Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employeeto a job that includes: