know how a process works so that they can identify areas of risk and make sure

Know how a process works so that they can identify

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know how a process works so that they can identify areas of risk and make sure they have the correct controls in place. Users have found that the Blueworks Live software is easy to use. “With the discovery map view in Blueworks Live, it’s so easy. You basically create a list of steps and press a button, and it creates a process right before you,” says Moorhead.Improving efficiency and collaborationIn the past, Westpac had inefficient methods for documenting processes. “We had our process documents in a repository, but we had to rely on people emailing documents to us for us to add them to it,” says Moorhead. With Blueworks Live software, users create the document right in the Blueworks Live application. “There’s not an extra step to move it into the library; it is the library,” says Moorhead. “In other words, where you draw it is where you store it.” The ease of creating process documents directly in the Blueworks Live application has led to a massive increase in the number of artifacts available. “Over two years, we probably got about 900 - 1,000 artifacts in our old library, whereas in three months we have over 2,000 in Blueworks Live,” says Moorhead. This large increase in available documents will help improve document reuse. When employees approach a new project, the first thing they can now do is look in the Blueworks Live repository to see what documenta-tion already exists. “People should never really be starting from scratch,” says Moorhead. “When anybody wants to do any piece of work, whether it’s an IT project, a business project, a bit of strategy work or whatever, you’re not going out and starting from scratch, you’ve already got everything that makes the bank in one place. And Blueworks Live is where we store the processes for how we do things in the bank.”
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4IBM SoftwareCase StudyBecause the Blueworks Live application is cloud- based, it facilitates collaboration among team members in different locations with near- real- time collaboration capabilities. “So, you as a business user can do all your processes in Blueworks Live, with your SMEs, business people and the team leaders, and actual people who do the job sitting there in the room with you,” says Moorhead. In addition, remote employees can also benefit. An employee in one office can create a process document while employees in another office follow along in near- real time. Users can
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  • Fall '18
  • Business process modeling, Sandra Moorhead

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