step in establishing this startup business is finding a strategic partner in an auto insurance company where the drivers can pay a low monthly fee for insurance if they need it. Packaging the operations where the company, drivers, and the patients have insurance makes it more attractive for potential employees. Roughly over 200,000 people used Uber or Lyft drivers, but neither of the companies insures their patients or drivers, jeopardizing a possible one million dollars in liability and workers compensation (Harrison, 2015). Asset provision is centrally maintained with all vehicles and owned and managed by the company, so the drivers do not have to maintain the upkeep of their assigned car, including insurance. Maintaining this mature level of a platform of operational vehicles and drivers requires a partnership in a vehicle fleet that specializes in the sharing economy structure (Teubner and Flath, 2015). This sharing economy relies on both the supply and demand structure relying on a central dispatcher to match drivers, company vehicles, and mission. The business
FINDING RELIEF 9 would start at a small scale, with the primary business based near the military post with only ten to twenty drivers supporting a small geographical region of around 60-mile diameter of the company. Since the business is based near a military base with primary customers were veterans, it makes sense to pair a hiring strategy that hires veterans as well. Hiring military veterans that help other veterans is not only good business but is aligned to the values and service philosophy that many customers and employees can relate. Advertising this company is hiring is through the semi-annual job fairs on the military base as well as job fairs around the community, with the emphasis on hiring veterans. Once potential employees identify interest as an employee, the hiring process starts with an interview process. The employee's minimum hiring criteria are: the employee must have a driver's license with no DUIs, random drug test, car insurance, and must have access to military bases. Another resource required to operate the business is the web-based customer service. The online platform must be easy to use and will be the main source of generating income. Operating the public facing website requires a small team that includes a web applications specialist, the customer service facing operator that interfaces via online and tracks customer service business. The other key member of this team is the call dispatcher. The dispatcher manages where the locations of all the buses, time to destination, report accidents or delays. The dispatcher's responsibility is to maintain the balance between the supply and demand of the vehicles. The intense amount of resources from hiring drivers, vehicles, web designers and a dispatcher to balance all the requirements requires an investor that manages a logistics operations. The sharing economy from sharing rides to vacation homes is on the rise, and those
FINDING RELIEF 10 that need medical care but cannot drive are the ones that need this service the most. Providing this in-demand service conserves patients’ resources, but more importantly restores the dignity of their patients.
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