Healthcare Communications and Patient Counseling Syllabus Fall 2012_8_27_12 (8)

Conflict and barriers to klootwyk cultural competence

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Conflict and barriers to Klootwyk Cultural competence A lot of different types of Standardized patient
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communication video discussion board assignment barriers exist (physical, personal, etc) that impair communication. Conflict can also impair communication. Recognizing and dealing with both can go a long way to ensuring good communication. practical #1 9 11/5 Nonverbal communication and working with a translator Carter Sometimes your body language influences a patient’s interpretation of your message more than your words. There are specific techniques that are important to follow when working with interpreters. Review of standardized patient practical #1 10 11/12 Specific population needs DeSevo Practical self- evaluation distributed Peer evaluation distributed Patients have a myriad of different characteristics that need to be considered in order to effectively communicate and provide patient-centered care. Patient counseling role play activity: barriers to communication 11 11/19 Interprofessional communication Assertiveness Nightingale Practical self- evaluation due Peer-evaluation due Health care is a team sport and as the paradigm moves towards patient-centered care, all health care professionals have to be able to communicate with each other and know when/how to assert themselves to do what is best for the patient. NO LAB 12 11/26 Health literacy Brawer Plumb A patient’s ability to comprehend what is said, what they read, or to follow directions affects how you communicate with them (verbal and written) and can be directly related to health outcomes Patient counseling role play activity 13 12/3 Health literacy Brawer Plumb Final exam distributed Standardized patient practical #2 14 12/10 Final exam due
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Healthcare Communications and Patient Counseling Grading Form Fall 2012 Name: _______________________________________ Consistency Max points Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8* Week 9 Week 10 Week 11 Week 12 Week 13 Total Consistently volunteers new ideas 2 Is engaged in the discussion 3 Is prepared for the activity 1 Quality Provides an appropriate answer to questions/scenarios 2 Provides a correct rationale for their response 2 Deductions for tardiness or inappropriate dress Total /10 /10 /10 /10 /10 /10 /10 /10 /10 /10 /10 /10 /120 *: Week 8 and 13 grades include OSCE participation. Deductions may be taken off for unexcused absences, non-professional dress, and tardiness. Notes:
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Healthcare Communications and Patient Counseling Syllabus Fall 2012_8_27_12 (8)

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