Give complete information to your listener if you

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Give complete information to your listener if you want him call you back. If you do not reach the intended person and want your call returned, leave a complete message including your name, number, organization, etc. Make sense when you are to end the conversation. Do not forget to offer “Thanks” and “Good - bye” at the end of the call. Be considerate of other who may share your phone. 13.3.8. EFFECTIVE ORAL COMMUNICATION For oral communication to be effective, it should be clear, relevant, tactful in phraseology and tone, concise, and informative. Presentations or conversations that bear these hallmarks can be an invaluable tool in ensuring business health and growth. Unclear, inaccurate, or inconsiderate business communication, on the other hand, can waste valuable time, alienate employees or customers, and destroy goodwill toward management or the overall business. Misunderstanding can occur at any stage of the communication process. Effective communication involves minimising potential misunderstanding and overcoming any barriers to communication at each stage in the communication process. An effective communicator understands their audience, chooses an appropriate communication channel, hones their message to this channel and encodes the message to reduce misunderstanding by the receiver(s). They will also seek out feedback from the receiver(s) as to how the message is understood and attempt to correct any misunderstanding or confusion as soon as possible. Receivers can use Clarification and Reflection as effective ways to ensure that the message sent has been understood correctly. How to make oral communication effective Active listening Keep an open mind Adjust your pitch and tone to promote interest Use common words and avoid jargons Respond with a question Emphasize key points and pause at intervals Summarise your message to enhance understanding
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151 13.3.9. ADVANTAGES OF ORAL COMMUNICATION There is high level of understanding and transparency in oral communication as it is interpersonal. There is no element of rigidity in oral communication. There is flexibility for allowing changes in the decisions previously taken. The feedback is spontaneous in case of oral communication. Thus, decisions can be made quickly without any delay. Oral communication is not only time saving, but it also saves upon money and efforts. Oral communication is best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over. Oral communication is an essential for teamwork and group energy. Oral communication promotes a receptive and encouraging morale among organizational employees.
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