A pencil icon appears next to the Name field to indicate that the objects

A pencil icon appears next to the name field to

This preview shows page 132 - 135 out of 314 pages.

A pencil icon appears next to the Name field to indicate that the object’s project is locked. 4 In the Assignment Objects list (or Properties window), enter values for the fields in the following table. NOTE: Choose the table name from the drop-down menu. This LOV (list of values) is derived from tables specified in the Siebel repository. 5 Set the Employee Skill assignment criteria property to TRUE. a In the Object Explorer, select Assignment Criteria. b In the Assignment Criteria list, select the object you selected in Step 2 on page 132 . c Set the Employee Skill property to TRUE. Example of Enabling an Assignment Object for Skills This topic is part of “Configuring Assignment Objects” on page 126 . This topic gives one example of enabling skills for an assignment object. You may use this feature differently, depending on your business model. The following procedure explains how to enable skills for the Service Request assignment object. Field Description Skill Item Table The name of the skill item table. Skill Table The name of the skill table.
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Basic Configuration for Siebel Assignment Manager Configuring Assignment Objects Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 133 To enable skills for the Contact assignment object 1 Start Siebel Tools. 2 Select the assignment object for which you want to enable skills. a In the Object Explorer, click Workflow Policy Object, and then in the Workflow Policy Objects list, query for Contact. b In the Object Explorer, click Assignment Object. 3 Lock the project for the Contact assignment object by choosing Tools, then Lock Project (Alt+L). A pencil icon appears next to the Name field to indicate that the object’s project is locked. 4 In the Assignment Objects list (or Properties window), enter values for the fields in the following table. Viewing Predefined Skills This topic is part of “Configuring Assignment Objects” on page 126 . The Siebel Business Applications provide several predefined skills. The predefined skills for Assignment Manager are: Language Code Product Id Product Line Id Product Line Name Product Name Revenue For most deployments, the predefined skills are sufficient. However, you can create new skills using Siebel Tools. For more information about creating new skills, see “Creating New Skills” on page 243 . To view predefined skills 1 Start Siebel Tools. 2 In the Object Explorer, click to select the Assignment Criteria object. 3 In the Assignment Criteria applet, query for criteria with Employee Skill equal to TRUE. The predefined skills appear as well as any new skills you have created. Field Description Skill Table S_CON_SKILL Skill Item Table S_CON_SKILL_IT
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Basic Configuration for Siebel Assignment Manager Process of Creating Assignment Criteria for Use in Assignment Rules 134 Process of Creating Assignment Criteria for Use in Assignment Rules Assignment criteria are the conditions that the candidates must satisfy in order to qualify for assignment to a particular work item. You usually define assignment criteria along with criteria
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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