Common features of the results of the referred

This preview shows page 5 - 7 out of 19 pages.

Common features of the results of the referred studies, that could be subject to fur- ther research are: Managers’ communicative competence does not meet the needs A transmission view of communication is common among leaders Informal communication between leaders and co-workers is important Communication from leaders to co-workers is far more developed than upward com- munication Managers at different hierarchical levels in organizations do not have enough know- ledge of co-workers or other managers working-terms and conditions Public relations practitioners are conspicuous by their absence in internal communi- cation processes Leaders and co-workers are, on a rhetorical plane, aware of the importance of and need for dialogue, but in practice, one-way communication still dominates Communication and Learning Two studies focused on communication and learning. Heide studied the role of ICT, particularly the Intranet, for learning in Ericsson Mobile (2002) and Jimes analyses the relation between communication and learning in two case companies (2005). Both authors depart from a social constructionist view on organizations and commu- nication, and they clearly employ an interpretive perspective. Jimes dissociates herself from the view that communication is a learning tool, and that learning is a communication product. In return, she emphasizes sensemaking proc- esses. Her purpose is to find concepts to explain the relation between communication and learning, and she highlights two: local conversations and text negotiations. Her results concur with the results of Ekman (1999), previously mentioned above. Jimes
Image of page 5

Subscribe to view the full document.

98 establishes that learning in her case companies takes place in everyday conversations and in conversations on texts, which in turn create new texts that structure the organi- zations. The rhetoric of managers and the narratives of co-workers form textual expres- sions of organizational change and organizational problems. Jimes sees that co-work- ers sensemaking and understanding are built on interaction of these linguistic expres- sions. She considers that organizations ought to pay attention to everyday conversations. They are important both to innovation oriented and decentralized activities, as well as for centralized and routine activities (Jimes 2005: 145). One of the conclusions made by Heide is just that conversations are the most impor- tant medium to people’s potential to learn (Heide 2002). All mediation via technical and digital media involve information losses, which in turn affects the receivers’ possibili- ties to interpret and understand the senders’ intentions – and to convert information into knowledge. Heide considers Intranets have advantages as learning tools. They enhance availabil- ity of information, they give co-workers better insight into the organization and its proc- esses, and it has a democratizing role, since more people gain access to information. The managers’ distributive role diminishes in importance, while the collected information in
Image of page 6
Image of page 7
You've reached the end of this preview.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern