OA/OIT must also consider cloud-based offerings and new arrangements as new models for delivering and maintaining the commonwealth’s enterprise IT infrastructure while reducing the cost of centralized operations. With the Data PowerHouse contract and numerous maintenance contracts for equipment at the Enterprise Data Center all due to expire in 2014, OA/OIT must begin now to develop a strategy on how to meet the enterprise-wide infrastructure requirements of the commonwealth. As part of this centralization effort, OA/OIT should also focus on implementing platforms and functional capabilities that are required by multiple agencies as a shared service offering. Maintaining key technical platforms that are used by multiple agencies can help avoid duplicative investments in infrastructure while also allowing for reduced administrative overhead and lower licensing costs. To accomplish this, agency CIOs/IT managers and staff must shift their mindset from one based on the ownership and management of IT assets to one centered on building, delivering and maintaining applications that support the business of the agency. As agency IT infrastructure is transitioned to a centralized offering it will be necessary for OA/OIT to improve how it delivers services and customer support by employing automated tools and processes to improve efficiency of operations and lessen dependence on staff. In conjunction with the centralization of the commonwealth’s core IT infrastructure, OA/OIT will also examine the implementation of disaster recovery as an enterprise capability that will support all agencies.
10 Another component critical to achieving this strategic intent is updating the commonwealth’s telecommunications network. As part of this effort, OA/OIT will facilitate efforts to begin moving from traditional voice circuits to VOIP technology. Not only will VOIP provide a more cost effective means for meeting the commonwealth’s voice communication requirements, it will also provide workers with enhanced unified communications capabilities. The commonwealth’s desktop computing environment has been allowed to lag significantly over the last eight years. A recent survey conducted by OA/OIT shows that 43.1% of all desktop computers (29,505) are three years or older. The same survey showed that 33.2% of all laptop computers (5,259) are three years or older. After three years, agencies can expect to see increased performance issues and breakdowns. Furthermore, the age of these computers may hinder efforts to update their operating systems and office productivity software products. Thus, an enterprise plan for upgrading the commonwealth’s desktop and laptop computer environment must be developed and implemented. While the commonwealth could pursue the traditional procurement and replacement of desktop/laptop computers through an outright purchase or lease arrangement, new models for addressing desktop computing capabilities must also be evaluated and seriously considered.
- Summer '14
- ........., Information Technology Infrastructure Library, Commonwealth