customers. Moreover, they had also set up DBS’s ATM with 1 100 ATMs in Singapore for over 25 million transactions a month. They also implement voice analytics in 2012.Incubating and Accelerating emerging digital innovationsDBS established a dedicated focus on innovation as mobile banking and e-payment, advanced analytics and social media. They conducted innovation training workshops for staff, profiled and recruited people with strong ‘innovation potential’.
How did they rewire the organization to support the digital transformation efforts?3
The point about moving to information and digital mobile is that we need to rethink what our business strategy is and how our business model is going to change. It is not just about developing mobile apps but about rethinking the organisation.David Gledhill, Head of Group T&O, DBS“”
How did they rewire the organization?Appoint new senior executives, merge departments, hire strategic external talents and make changes to formal reporting relationships1)Cultivating Leadership:With deep commitment of visionary CEO, Mr Gupta, he constantly encourage senior executives to innovate and think digitally just like “technopreneurs” through revamped development programs. This creates a digital mindset throughout the whole organisationthat is prerequisite for funding business and technology strategies.E.g. DBS mixed traditional senior bankers with a bunch of 20 year old coders for a one or two week hackathon- By the end of the week, they would have ignited so much passion and intensity about what they are creating that helps to change people’s thinking in the organization. Mr Gledhill also pushed his employees to speak up and participate in the new development.
You've reached the end of your free preview.
Want to read all 17 pages?
- Spring '15