Evans j r lindsay w m 2008 managing for quality and

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Evans, J. R. & Lindsay, W. M. (2008). Managing for quality and performance excellence(7th ed.). Mason, OH: Thomson South-WesternTest Your Knowledge1. (TCO 13) The type of improvement that jumps an organization to a new level of quality is known as _____. A) kaizenB) a breakthroughC) a chronic solutionD) a cycle achievement 2. (TCO 14) Which of the following is not an area of similarity between TQM and SCM?
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3. (TCO 13) Determining the most likely causes of defects would occur during whichDMAIC phase? 4. (TCO 14) Which of the following is true? 5. (TCO 13) Which of the following has not been found as useful when selling the TQM concept to the organization? A) Focusing on an early winB) Making arguments as qualitative as possibleC) Aligning objectives with those of senior managementD) All answers are correct6. (TCO 13) An organization's management systems and practices are called its _____.
7. (TCO 13) Which of the following constitutes an operational definition of a quality measure? 8. (TCO 14) Which of the following is true? 9. (TCO 13) A deviation between what should be happening and what is actually happening and that is important enough to make someone think that the deviationought to be corrected is known as _____. A) a defective processB) a projectC) a problemD) a feedback loop 10. (TCO 13) The 5 Why technique is useful in identifying _____.
11. (TCO 14) Which of the following is not an area of similarity between TQM and SCM? 12. (TCO 14) Which of the following is usually found in non-TQM organizations? 13. (TCO 14) Which of the following practices has not shown to be important when implementing SCM and TQM? A) Management support and leadershipB) Technical supportC) Customer support relationship and satisfactionD) Supplier relationship and partnership14. (TCO 13) An example of managerial decisions that would typically signal a culture change toward a TQM environment includes _____.
15. (TCO 14) Which of the following is not true? 1:B, 2:C, 3:C, 4:D, 5:B, 6:C, 7:C, 8:B, 9:C, 10:D, 11:D, 12:A, 13:B, 14:A, 15:B,

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