What about my family, friends or carer? Even if you move into an aged care home, your family, friends or carer are still a part of your life. If you like, they can speak with the staff at your aged care home about how they can still help out and continue to play a role in your care. Your family, friends and carer may also need to talk to someone about how they feel about their changed role in caring for you. Carers Australia - the peak national body for carers, with a network of carer associations in each state or territory - may be able to help organise support. You can contact Carers Australia on 1800 242 636for more information. How do I make a complaint? If you are concerned about the care or service you are receiving, you have the right to raise your concern. You are encouraged to raise the issue with your aged care home in the first instance, as this can achieve a fast and effective outcome. If you are unable to resolve your concern directly with your aged care home, you can contact the Aged Care Complaints Scheme (the Scheme). The Scheme provides a free service for people to raise concerns about the care and services they are receiving through an Australian Government subsidised aged care service. If your aged care home doesn’t provide acceptable care or services, the Department of Social Services may issue the home with a notice or a sanction that requires them to fix the problem. For more information on how to make a complaint, call My Aged Care on 1800 200 422or visit myagedcare.gov.au.
My Aged Care 1800 200 42215Help list •Do you need emergency or short-term respite care? Call 1800 052 222*during business hours, or 1800 059 059*after hours to discuss your needs. •Are you someone with diverse needs? There are programmes and information for Aboriginal or Torres Strait Islander people; people from culturally or linguistically diverse backgrounds; people who are lesbian, gay, bisexual, transgender or intersex; care leavers (adults who spent time in care while they were younger than 18, such as foster care). Tailored support is also offered to older veterans; older people who are financially disadvantaged; people with a disability; or people living in remote or rural areas. Please call 1800 200 422*to find out what help is available to you. •Are you eligible for residential aged care services?Call 1800 200 422*or visit myagedcare.gov.au to make contact with your local ACAT team who will do an assessment to determine your needs. •What if you’re not happy with the ACAT assessment?In the first instance speak to the ACAT team about your concerns, but if you can’t resolve the issue with them you can write a letter (within 28 days of receiving your letter from the ACAT) to: The Secretary Department of Social Services c/- Director Aged Care Branch (NSW and ACT) GPO Box 9820 SYDNEY NSW 2001 •How can you find a suitable aged care home?Call1800 200 422*orvisitmyagedcare.gov.au to find out what aged care homes are in your area.
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- Geriatrics, My Aged Care, aged care home