Meet with two people who are familiar with your work and can assess aspects of

Meet with two people who are familiar with your work

This preview shows page 3 - 5 out of 12 pages.

2. Meet with two people who are familiar with your work and can assessaspects of your professional competency, such as employees, colleagues,clients or supervisors to seek feedback on your work performance. Take notesto submit as evidence of your meeting. In your journal, describe the meeting,and the questioning and active listening techniques you used to elicit thefeedback. Subject: Performance improvement Attending : MY CAFÉ Summary : This meeting was held on Friday, March 10, 2019 as scheduled. LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. Modified April 2020 1 st edition version: 2.1 Page 3 of 12
Image of page 3
Assessment Task 2 BSBWOR501 Manage personal work priorities and professional development Discussion : I asked few questions about work performance. This was a brief but effective meeting. Bad habits at work. Punctuality – always late of 10-15 minutes Best person to work with. Good communication, help and respect each other. Areas of work to improve. Cash handling – taking too much time to make change, making errors while using the cash register, or giving too much money to the customer Additional skills that would improve my performance – Time management skills to provide customer with on time order In your journal, describe the meeting, and the questioning and active listening techniques you used to elicit the feedback. Journal On the 10 th of March at 09:32am I had a face-to-face meeting for 30 minutes with one of my regular clients and I asked her the following questions related to my work performance: 1. What areas of work do you think should we improve? 4. Are you happy with the service from our café? 3. When you watch me work, what unethical habits can you notice? 4. Who seems enjoying working with me? Why do you think so? 5. What skills would dramatically increase my job performance? I used both open and closed questions. I tried to ask more open questions as I could get more detailed information for improvement of my work performance. I listened carefully to her answers, asked for clarifications if necessary, and wait until she has talking to respond. I used active listening technique. 3. Using the template provided in Appendix 1, or one from your workplace, develop a professional development plan. You should include: a. development opportunities, such as training; include opportunities to undertake within one year and within five years b. new skills you aim to acquire to achieve or maintain a competitive edge c. planned participation in networks or professional associations to enhance professional development d. timeframes in which to achieve development opportunities, new skills, participation in networks. Appendix 1 – Professional development plan Name xxxyy Date of development 10/05/20 LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd.
Image of page 4
Image of page 5

You've reached the end of your free preview.

Want to read all 12 pages?

  • Fall '19
  • Management, Business Industry Skills Council Ltd

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture