Meet with two people who are familiar with your work

2. Meet with two people who are familiar with your work and can assess
aspects of your professional competency, such as employees, colleagues,
clients or supervisors to seek feedback on your work performance. Take notes
to submit as evidence of your meeting. In your journal, describe the meeting,
and the questioning and active listening techniques you used to elicit the
feedback.
Subject: Performance improvement
Attending : MY CAFÉ
Summary : This meeting was held on Friday, March 10, 2019 as scheduled.
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Innovation and Business Industry Skills Council Ltd.
Modified April 2020
1 st edition version: 2.1
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Assessment Task 2 BSBWOR501 Manage personal work priorities and
professional development
Discussion : I asked few questions about work performance. This was a brief but
effective meeting.
 Bad habits at work.
 Punctuality – always late of 10-15 minutes
 Best person to work with. Good communication, help and respect each other.
 Areas of work to improve. Cash handling – taking too much time to make
change, making errors while using the cash register, or giving too much
money to the customer
 Additional skills that would improve my performance – Time management
skills to provide customer with on time order
In your journal, describe the meeting, and the questioning and active listening
techniques you used to elicit the feedback.
Journal
On the 10 th of March at 09:32am I had a face-to-face meeting for 30 minutes with one
of my regular clients and I asked her the following questions related to my work
performance:
1. What areas of work do you think should we improve?
4. Are you happy with the service from our café?
3. When you watch me work, what unethical habits can you notice?
4. Who seems enjoying working with me? Why do you think so?
5. What skills would dramatically increase my job performance?
I used both open and closed questions. I tried to ask more open questions as I could
get more detailed information for improvement of my work performance.
I listened carefully to her answers, asked for clarifications if necessary, and wait until
she has talking to respond. I used active listening technique.
3. Using the template provided in Appendix 1, or one from your workplace,
develop a professional development plan. You should include:
a. development opportunities, such as training; include opportunities to
undertake within one year and within five years
b. new skills you aim to acquire to achieve or maintain a competitive edge
c. planned participation in networks or professional associations to enhance
professional development
d. timeframes in which to achieve development opportunities, new skills,
participation in networks.
Appendix 1 – Professional development plan
Name xxxyy
Date of development 10/05/20
LLOYDS INTERNATIONAL COLLEGE ©
Innovation and Business Industry Skills Council Ltd.