Empowerment allows employees to participate more directly in decision making

Empowerment allows employees to participate more

This preview shows page 335 - 339 out of 482 pages.

Empowerment allows employees to participate more directly in decision making and gives them more flexibility to respond quickly to customer requests. The result should be better work, and better motivation. However, empowerment will require a change in the role performed by managers, who must behave less like bosses, and more like coaches, counselors, assistants, and team players. AACSB: Reflective Thinking Blooms: Application Learning Goal: 07-5 Level of Learning 3: Application of principles Nickels - Chapter 07 #273 Topic: Empowering Workers 205
Image of page 335
274. (p. 193) The first step in controlling consists of: A. issuing orders and explaining routines. B. setting clear performance standards. C. establishing a clear chain of command. D. assigning workers to perform specific tasks. AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #274 Topic: Controlling: Making Sure it Works 275. (p. 193) In the control process the first step is to: A. communicate results and deviations to employees. B. compare results to plans and standards. C. set clear and appropriate standards. D. monitor and record performance. AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #275 Topic: Controlling: Making Sure it Works 276. (p. 194) In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be: A. nonspecific. B. redundant. C. included the mission statement. D. attainable. AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #276 Topic: Controlling: Making Sure it Works 206
Image of page 336
277. (p. 194) Which of the following should form the foundation of a firm's control system? A. Accounting and finance B. Marketing and production C. Human resources and finance D. Computing and production AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #277 Topic: Controlling: Making Sure it Works 278. (p. 194) __________ are units within an organization that receive services from other units within the organization. A. End-users B. Internal customers C. Third-party distribution centers D. Profit centers AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #278 Topic: Controlling: Making Sure it Works 279. (p. 194) __________ include dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use. A. End users B. External customers C. Internal customers D. Distribution centers AACSB: Reflective Thinking Blooms: Knowledge Learning Goal: 07-6 Level of Learning 1: Knowledge of key terms Nickels - Chapter 07 #279 Topic: A Key Criteria for Management: Customer Satisfaction 207
Image of page 337
280.
Image of page 338
Image of page 339

You've reached the end of your free preview.

Want to read all 482 pages?

  • Fall '11
  • Lilly
  • Business, Corporation, Types of companies, AACSB, Reflective thinking

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture