Empowerment allows employees to participate more

Empowerment allows employees to participate more directly in decision making and gives them more
flexibility to respond quickly to customer requests. The result should be better work, and better motivation.
However, empowerment will require a change in the role performed by managers, who must behave less like
bosses, and more like coaches, counselors, assistants, and team players.
AACSB: Reflective Thinking
Blooms: Application
Learning Goal: 07-5
Level of Learning 3: Application of principles
Nickels - Chapter 07 #273
Topic: Empowering Workers
205

274.
(p. 193)
The first step in controlling consists of:
A. issuing orders and explaining routines.
B. setting clear performance standards.
C. establishing a clear chain of command.
D. assigning workers to perform specific tasks.
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #274
Topic: Controlling: Making Sure it Works
275.
(p. 193)
In the control process the first step is to:
A. communicate results and deviations to employees.
B. compare results to plans and standards.
C. set clear and appropriate standards.
D. monitor and record performance.
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #275
Topic: Controlling: Making Sure it Works
276.
(p. 194)
In order for standards to be useful in the controlling process, they must have certain characteristics.
One of these characteristics is that they must be:
A. nonspecific.
B. redundant.
C. included the mission statement.
D. attainable.
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #276
Topic: Controlling: Making Sure it Works
206

277.
(p. 194)
Which of the following should form the foundation of a firm's control system?
A. Accounting and finance
B. Marketing and production
C. Human resources and finance
D. Computing and production
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #277
Topic: Controlling: Making Sure it Works
278.
(p. 194)
__________ are units within an organization that receive services from other units within the
organization.
A. End-users
B. Internal customers
C. Third-party distribution centers
D. Profit centers
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #278
Topic: Controlling: Making Sure it Works
279.
(p. 194)
__________ include dealers, who buy products to sell to others, and ultimate customers who buy
products for their own personal use.
A. End users
B. External customers
C. Internal customers
D. Distribution centers
AACSB: Reflective Thinking
Blooms: Knowledge
Learning Goal: 07-6
Level of Learning 1: Knowledge of key terms
Nickels - Chapter 07 #279
Topic: A Key Criteria for Management: Customer Satisfaction
207

280.