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Human Resource recruitment was exactly within budget. Physical resource acquisition exceeded by $10,000. Your procurement department team leader has mentioned you that there were some changes in prices for some physical resources. Staff late attendance issues (increased by 10% after the plan). Stock Take sale achieved 80% of assigned KPIs and targets. Your stocktaking team needs to have meeting with you.Fifteen (15) Work Health & Safety (WHS) issues and minor incidents within the first quarter. The initial objective was to reduce to 5 incidents.Based on these performance issues mentioned, you have decided to analyse and review the existing performance against the objectives that you have set earlier. You have also decided to review provide solutions by revising the KPIs, take actions and ensure support activities to individuals and groups who have underperformed.IDENTIFY UNDERPERFORMANCE, PROVIDE SOLUTIONS, TAKE ACTIONS & ENSUREOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 41
T-1.8.1_v3SUPPORT ACTIVITIES Identify Underperformance (Based on the information above, analyse the underperformance and revise KPIs again with new deadlines)Position & DepartmentPrevious KPIsRevised KPIs Targeted date/ timeframesCheckout TeamService speed over 90% Checkout service speed should be 80% By next quarterInventory and Logistics team Inventory, logistics and delivery operations should be more than 10%Inventory, logistics and delivery operations shouldbe more than 15By next quarterOnline support teamErrors in online delivery should be decreased by 10%. Errors in online delivery should be decreased by 8%. By next quarterPhysical resource acquisition Physical resource acquisition should not beexceeded by $10,000 Physical resource acquisition should not be exceeded at all By next quarterPersonnel staffStaff late attendance issues Should be decreased by 5%Staff late attendance issues Should be decreased by 8%By next quarterStock Take sale Stock Take sale should be achieved 95% of assigned KPIs and targets. Stock Take sale should be achieved 100% of assigned KPIs and targets.By next quarterEmergency & Work health and Safety5 incidents Work Health & Safety (WHS) issues and minor incidents should be decreased within the firstquarter 8 incidents Work Health & Safety (WHS) issues and minor incidents should be decreased within the first quarter By next quarterPerformance Meeting: Identify underperformance and Conduct a Training Needs Analysis (TNA) system to ensure Mentoring and Coaching (ROLE PLAY ON TNA)Scenario:Now that you have identified that your stocktaking sales team is the major underperformer after your operational plan implementation, you have decided to plan and Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 42
T-1.8.1_v3implement a system to ensure mentoring and coaching for such cases with teams. You will need to perform a role play and attach the role-play script. Your fellow classmates can play the role of the underperforming team and you play the role of operational manager conducting this performance meeting. You will need to complete TNA template below along with a 3 minute role-play session on