Reading 3 alstete jeffrey w executive summary from

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Reading 3 Alstete, Jeffrey W Executive Summary from Benchmarking in Higher Education: Adapting Best Practices to Improve Quality ASHE-ERIC Higher Education Report No. 5. (1995) iii – vii Alstete briefly considers what benchmarking is, the applicability of benchmarking to higher education, and where benchmarking is being used in higher education, as well as providing a summary of how an institution can get started at benchmarking. Reading 4 Payne, James S. & Blackbourne, J.M. Learning through benchmarking Journal for Quality and Participation 16/5 (1993) 62 – 65 The School of Education at the University of Missouri benchmarked using four businesses as partners; this article describes how they went about benchmarking, and what they learnt from the exercise. The authors make a case that institutes of higher education can usefully learn from business. Reading 5 Linke, R.D. Some principles for application of performance indicators in higher education Higher Education Management 4/2 (1992) 194 – 203 In this article Linke examines principles of institutional performance appraisal. He considers the selection of appropriate performance indicators, and the need for expert judgement both in selecting indicators and contextualising performance indicator data.
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Curtin University of Technology Document for Internal Use Only Page 20 of 24 Reading 6 Murphy, Penelope S. Benchmarking academic research output in Australia Paper presented to the 6th International Conference on Assessing Quality in Higher Education, Hong Kong, 19 - 21 July, 1994 This paper describes benchmarking, but concentrates mainly on the issue of benchmarking research productivity. The focus is on measurement (metrics) rather than the practice of benchmarking. However, benchmarking output alone is insufficient; there is a need to understand the processes which underpin excellence.
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Curtin University of Technology Document for Internal Use Only Page 21 of 24 References ALSTETE, J.W (1995). Benchmarhing in Higher Education . ASHE-ERIC Higher Education Report No. 5. Washington DC: The George Washington University Graduate School of Education and Human Development. BENDALL, T., BOULTER, L. & KELLY, J. (1993). Benchmarhing for Competitive Advantage . London: Pitman Publishing. BOGAN, C.E. & ENGLISH, M.J. (1994). Benchmarhing for Best Practices: Winning Through Innovative Adaption . New York: McGraw-Hill. BOXWELL, R.J. (1994). Benchmarhing for Competitive Advantage . New York: McGraw-Hill. BURNET, R. (1996). Benchmarhing: A university experience . 20th AITEA Conference and AAPPA conference: 1 - 7. CAMP, R.C. (1989). Benchmarhing: the Search for Industry Best Practices that Lead to Superior Performance . Milwaukee: Quality Press/Quality Resources. COOK, S. (1995). Practical Benchmarhing: A Manager's Guide to Creating a Competitive Advantage . London: Kogan Page. DALE, B. (1995). Practical benchmarhing for colleges and universities . Paper presented at the AAHE Workshop, 30 & 31 October, 1995. FLOWER, J. (1993). Benchmarking - a conversation with Robert C. Camp. Healthcare Forum journal 36(1): 30-36. HAMMER, M. & CHAMPY, J. (1993). Reengineering the Corporation: A Manifesto for the Business Revolution . New York: Harper Collins.
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