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24 why should you reflect on and evaluate complaints

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24.Why should you reflect on and evaluate complaints and solutions?(a)So you can enhance your response to future issues.(b)So you can have more meaningful team meetings.(c)So you can improve your problem-solving skills.(d)You don’t need to reflect on and evaluate complaints and solutions. You should focuson serving the customers at hand.
25.How can you promote repeat business?
26.Why should you maintain customer profiles?
27.How can you further develop relationships with repeat customers?
Document NameSAB SITXCCS007Created DateJuly 2019Version No:V2.0Last Modified Date:July 2020ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073
(d)Continue to develop rapport with them, offer promotional services and provide themwith personalised service.28.How can you tailor products and services to individual customers?(a)Check out their customer profile and offer them products and services based on it.(b)Check out their customer satisfaction form and offer them products and servicesbased on it.(c)Check out their Facebook page and offer them products and services based on it.(d)Check out their personal details in the customer database and offer them productsand services based on their age and address.
Document NameSAB SITXCCS007Created DateJuly 2019Version No:V2.0Last Modified Date:July 2020ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073
Assessment Task 1 ChecklistTo be completed by the assessorHas the student has provided authenticity for the following questions?SatisfactoryresponseAssessor Comments, ifnot satisfactory1. How can you ensure you give your customers exactly what theywant?
2. Which products and services should you advise customers on?
3. When should you anticipate customers’ preferences, needs andexpectations?

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Term
Three
Professor
tom
Tags
ANGAD Australian Institute of Technology

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