24 why should you reflect on and evaluate complaints

24. Why should you reflect on and evaluate complaints and solutions?
(a) So you can enhance your response to future issues.
(b) So you can have more meaningful team meetings.
(c) So you can improve your problem-solving skills.
(d) You don’t need to reflect on and evaluate complaints and solutions. You should focus
on serving the customers at hand.
25. How can you promote repeat business? 26. Why should you maintain customer profiles?
27. How can you further develop relationships with repeat customers?
Document Name SAB SITXCCS007 Created Date July 2019
Version No: V2.0 Last Modified Date: July 2020
ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073

(d) Continue to develop rapport with them, offer promotional services and provide them
with personalised service.
28. How can you tailor products and services to individual customers?
(a) Check out their customer profile and offer them products and services based on it.
(b) Check out their customer satisfaction form and offer them products and services
based on it.
(c) Check out their Facebook page and offer them products and services based on it.
(d) Check out their personal details in the customer database and offer them products
and services based on their age and address.
Document Name SAB SITXCCS007 Created Date July 2019
Version No: V2.0 Last Modified Date: July 2020
ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073

Assessment Task 1 Checklist
To be completed by the assessor
Has the student has provided authenticity for the following questions? Satisfactory
response
Assessor Comments, if
not satisfactory
1. How can you ensure you give your customers exactly what they
want?
2. Which products and services should you advise customers on?
3. When should you anticipate customers’ preferences, needs and
expectations?