Appraising and dispatching members loans maintenance

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Appraising and dispatching member’s loans, maintenance of member’s personal accounts, maintaining proper credit portfolio accounts, loan recovery and payment follow-up ensuring compliance to loan policy and SASRA requirements, preparing monthly loan recovery schedules supervising loan staff and steering coordination in the department preparing and presenting credit monthly reports, maintaining loan defaulters and deceased registers, credit portfolio management reviewing lending policy and recommending changes, advising members on eligibility and approval status, handling customers enquiries preparation of disbursement drafts. 2.3 Specific activities undertaken 1. Loan appraisal and posting the loan in to member’s personal accounts Loan appraisal involved entering the details that are written in the loan form i.e. the work number, amount applied for and the guarantors into the system. In addition, the process involved entering the time taken for the applied loan to be cleared up and they vary depending on the loan applied for as indicated above. Posting the loan to the member’s personal account involved confirming the approved loan applied by the member so that he/she can now access the cash applied for from 3
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his/ her personal account at the tellers. The posting is done after various deductions have been made on the loan during approval. 2. M-PESA transactions handling Here I got to deposit cash into various clients’ Mpesa accounts & handle cash withdrawals. 3. Loading Cash into the A.T.M machines This involved confirming the amount of cash brought in by the security service personnel, then loading them into boxes called the cassettes, which are afterwards sealed. The cassettes varied in size depending on the notes it is supposed to hold. Then we would take the cassettes loaded with cash into the ATM machine room where they are placed inside the machines. 4. Issuing of FOSA Certificates to Members. These are certificates issued to the members who have bought shares from the organization, so that they can be eligible shareholders. The first certificate is issued when the member has bought a share going for 3000/= and the rest shall be issued depending on the number of shares bought. The rest of the shares will go for 5000/= each. The Board of Governors must be sign and approve the certificates first i.e. the chairperson, the secretary and the treasurer of the organization before it is issued to the member. 5. Carrying out deductions for the purchase of A.T.M. cards This involved deducting 300/= from the various ATM cards applicants accounts in accordance to the list that was issued by the system administrator. 6. Recording of ATM cassettes Seals Apart from ferrying in cash into the Sacco, the security personnel also provided the seals to minimize the loss and theft of notes from the cassettes. The seals are fixed 4
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together in a certain order and have numbers, which are descending in order. These numbers are recorded in a book and when the seals are in use, one will have to tick them off.
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  • Summer '16
  • Moses Thairu
  • ........., Customer relationship management, Capital requirement, SACCOs, Canners Sacco

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