Whitmill_T_Competency - Applying active listening skills..._Wk8

2 retrieved from a face the speaker

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2. Retrieved from: a. Face the speaker. Sit up straight or lean forward slightly to show your attentiveness through body language. b. Maintain eye contact, to the degree that you all remain comfortable. c. Minimize external distractions. Turn off the TV. Put down your book or magazine, and ask the speaker and other listeners to do the same. d. Respond appropriately to show that you understand. Murmur (“uh-huh” and “um- hmm”) and nod. Raise your eyebrows. Say words such as “Really,” “Interesting,” as well as more direct prompts: “What did you do then?” and “What did she say?” e. Focus solely on what the speaker is saying. Try not to think about what you are going to say next. The conversation will follow a logical flow after the speaker makes her point. f. Minimize internal distractions. If your own thoughts keep horning in, simply let them go and continuously re-focus your attention on the speaker, much as you would during meditation. g. Keep an open mind. Wait until the speaker is finished before deciding that you disagree. Try not to make assumptions about what the speaker is thinking.
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  • Summer '16
  • Diana Shannon
  • medical field, active listening skills

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