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quality reliance on inspections. Deming’s sixth point of instituting training on the job is demonstrated by FedEx’s “aggressive” training program and efforts to educate and promote within the organization (Quality Driven Management to Meet Your Needs, 2018). Lastly, Deming’s first point of creating consistency of purpose for improving services is displayed in FedEx’s ongoing commitment to quality processes and their “use of statistical software tools to allow the accurate analysis and use of data relating to quality issues” (Quality Driven Management to Meet Your Needs, 2018). Quality management is essential in any successful business, but it is clear FedEx has centered its culture around the quality of services it provides to its customers. Through a unique composition of TQM elements, Deming’s management points, and Six Sigma standards FedEx has created a standard of superior quality in the shipping industry.
FedEx Case Study 4ReferencesFoster, S. (2016).Managing Quality(pp. 21-22). Pearson Education UK.Deming's 14 Points: Total Quality Management Concepts | ASQ. (2018).Asq.org. Retrieved 18 March 2018, from -management/overview/deming-points.htmlQuality Driven Management to meet your needs. (2018).FedEx. Retrieved 16 March 2018, from -solutions/supplychain/enews/2015/summer/article3.html