Action plan headings agreed on by the team the action

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Action plan headings agreed on by the team The action plan should include activities, the personnel responsible, time lines, responsibles, expected outcomes and some comments, to make sure the action plan its under review and to make sure, it has the correct time to be accomplished within the dates and times pre arranged. Explain reasons of why these headings were selected by the team These headings has to be in there to make sure, who is in charge of each activity, who will be executing what, and in what times that person is going to do that, also to make sure the time lines are accomplished in the time arranged. Action plan processes and task that were discussed and may We need to modify the policies and procedures about the communication with the customers, due to we will start using some social media, so we need to create some social media channels to make sure our staff will be working on contact our customers trough there, and if the customers has any questions we need to train our staff to respond LMD_3.1_BSBMGT516 & BSBCUS501 Assessment Tools Version 3 Dated: 15 July 2020 Page 53 of 105
ASSESSMENT TASKS Qualification: BSB51918 Diploma of leadership and management Cluster: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: YERLY ALEJANDRA GONZALEZ ROMERO Assessor’s name: Please ensure assessor name is inserted need to be addressed which the team noted trough these channels properly without being rude, or very confident, but being courteous and ethics as our policies and procedures are. Explanation of why these processes, tasks or work conditions were discussed and raised and needed to be included. These policies and procedures needs to be developed in order to ensure the customer services trough these channels are appropriated and our staff are effectively trained to attend them trough there, also to ensure that the records of our activity is being well save and how the personnel should do it properly to accomplished the main objectives of the new policies and procedures. 2.1 i) Now that you and your team selected one customer group and one improvement develop your action plan to implement the required changes. Your action plan should be attached as an appendix to your final report when completed so Suprim will be able to send all documents to the Bounce Fitness senior management team. As a minimum, your action plan should include the following: ( MEDIUM ) Details of the action required Resource requirements (people, budget, equipment, etc.) Person/s responsible Timelines Processes or tasks to change or implement The expected outcomes Any future training needed You may use the template provided and you can redesign the template or use e.g. spreadsheet instead.

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