74.2%. Hispanics or Latinos are the second largest group at 16.4%, while Asian is third at 3.7%. Smaller groups identified as being residents in 2017 are American Indian or Alaskan native (1.9%), non-Hispanic African American (1.8%), and those identifying as Native Hawaiian/ Pacific Islander (0.4%). A unique population to the facility is that of the Marshallese islanders. When the United States bombed the Marshall Islands during World War II, the government set up refuge for the island’s inhabitants in northwest Arkansas. This group of people present a distinctive challenge and it is well met at the facility. The age range for patients is newborn to the very old. The hospital can deliver a baby from the gestational age of 29 weeks and take care of it in the newborn intensive care nursery and it serves the very old at the end of life. All ages are represented in the patient population. Economically, Mercy takes great strides to take care of the underprivileged by having a large volunteer base, made up of co-workers, that donate their time in the community with events such as working in the local soup kitchens, holding blood pressure clinics at the community centers, and volunteering at numerous events throughout the year to provide man power to make them successful. The facility sees patients from all socioeconomic backgrounds. Due to the large job market in the area, an average of 1500 families move into the area yearly, which makes the economic population quite diverse. The average median income for the county is $60,249 with 15% of the total population living below the poverty level, which is above the national rate of 12%, according to CHRR (2017). Twenty-two percent of children live in a single-parent household. Mercy provides care to all.
Organizational Leadership 6 Strengths and Weaknesses of the Organization Domain Strength Weakness Leadership/Operations Patient-centered care is the primary focus of operations. It is called the Mercy Signature Service. Clear expectations are outlined for commitment to excellent patient care standards and there is accountability throughout the organization that flows from bedside staff to upper management. Patients are interviewed randomly, and policies/procedures are developed from those findings. Patients do not actively sit on boards or committees. Mission, Vision, Values The mission statement is designed in a circle and the patient is in the center. The vision and values statements also encompass the patient at the center of focus. N/A Advisors Surveys are completed on a yearly basis to poll needs of the current patient population. Families and patients are not included in this domain. There are currently no opportunities for them to be actively involved as advisors, other than through surveys. Quality Improvement Patients and their families are interviewed by leadership on walking rounds at least once during their stay. This gives them somewhat of a voice in operational/strategic aims and goals.
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- Spring '16
- Health care provider