2 hispanics or latinos are the second largest group

74.2%. Hispanics or Latinos are the second largest group at 16.4%, while Asian is third at 3.7%.
Smaller groups identified as being residents in 2017 are American Indian or Alaskan native
(1.9%), non-Hispanic African American (1.8%), and those identifying as Native Hawaiian/
Pacific Islander (0.4%). A unique population to the facility is that of the Marshallese islanders.
When the United States bombed the Marshall Islands during World War II, the government set
up refuge for the island’s inhabitants in northwest Arkansas. This group of people present a
distinctive challenge and it is well met at the facility.
The age range for patients is newborn to the very old. The hospital can deliver a baby from the
gestational age of 29 weeks and take care of it in the newborn intensive care nursery and it serves
the very old at the end of life. All ages are represented in the patient population. Economically,
Mercy takes great strides to take care of the underprivileged by having a large volunteer base,
made up of co-workers, that donate their time in the community with events such as working in
the local soup kitchens, holding blood pressure clinics at the community centers, and
volunteering at numerous events throughout the year to provide man power to make them
successful. The facility sees patients from all socioeconomic backgrounds. Due to the large job
market in the area, an average of 1500 families move into the area yearly, which makes the
economic population quite diverse. The average median income for the county is $60,249 with
15% of the total population living below the poverty level, which is above the national rate of
12%, according to CHRR (2017). Twenty-two percent of children live in a single-parent
household. Mercy provides care to all.

Organizational Leadership 6
Strengths and Weaknesses of the Organization
Domain Strength Weakness
Leadership/Operations Patient-centered care is the
primary focus of operations.
It is called the Mercy
Signature Service. Clear
expectations are outlined for
commitment to excellent
patient care standards and
there is accountability
throughout the organization
that flows from bedside staff
to upper management.
Patients are interviewed
randomly, and
policies/procedures are
developed from those
findings.
Patients do not actively sit on
boards or committees.
Mission, Vision, Values The mission statement is
designed in a circle and the
patient is in the center. The
vision and values statements
also encompass the patient at
the center of focus.
N/A
Advisors Surveys are completed on a
yearly basis to poll needs of
the current patient population.
Families and patients are not
included in this domain.
There are currently no
opportunities for them to be
actively involved as advisors,
other than through surveys.
Quality Improvement Patients and their families are
interviewed by leadership on
walking rounds at least once
during their stay. This gives
them somewhat of a voice in
operational/strategic aims and
goals.