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Summarise your participation in the event in your report. Describe how you made contacts, developed rapport and established trust with the new contacts:PLEASE PASTE YOUR ASSESSMENT TASK 2(Report) BELOW THIS LINEILSC Business College BSBREL401 Assessment V1: 0615 Page 9 of 13
Part 11.In the job in Peterpan we belong to a big network of travel agencies in Australia. The contactshave been developed over time through cooperation on tours and packages, networkingevents and informal meetings in popular tourist destinations where we and other agenciesarrange tours. 2.Networking events, website discussions and focus groups. 3.Networking events help the company to know about new innovations, meet new suppliers andbe aware of trends in the industry. In this way it helps the company to stay current and providetimely products and services to customers. Website discussions give an insight into customers’feelings, recommendations and feedback. This is information the company can use to improveits business. Focus groups help the company to learn about the industry and create a strategy.4.Self Confidence: when you are confident you can effectively speak with all your customers.Positive attitude: be positive during the whole process.Communication: The ability to read, write and speak clearly is essentialProblem solving: It is very important to know how to help or solve a problemNegotiation: Working with others to get an agreement 5.Every time that you have new information that is important to your company you have to sharewith you co-workers, so the best way is by a system that can be an email for example, so you can write an email with the new information and share with them, in this way you also record and make a good communication it is essential to write a clear and formal email that can facilitate the communication. There are also presentations, meetings, and calls.6.It is important to share the information because all people in the company can benefit from theinformation in different situations. By sharing the information, the company can more effectivelyallocate resources because employees get a more effective work day because they haveinformation available at all times and do not need spend time searching for the information. 7.Network nameDateCost SummaryTouristagencyannual meeting23.12.16$200 per person An annual meetingwhere employeesfrom all touristagencies can meeteach other andrelevant suppliers. After work drinksEvery FridayBeersA meeting withinthe office whereemployees,managersandotherscannetwork,buildILSC Business College BSBREL401 Assessment V1: 0615 Page 10 of 13
Part 21.I have several contacts. They include my manager, several clients I have had earlier andsaved their contract details for later correspondence, people working in other companiesand suppliers for tours. 2.