Standard Operating Procedures Formal rules for accomplishing tasks that have

Standard operating procedures formal rules for

This preview shows page 27 - 38 out of 72 pages.

Standard Operating Procedures: Formal rules for accomplishing tasks that have been developed to cope with expected situations Knowledge workers: People such as engineers or architects who design products or services and create knowledge for the organization Data workers: People such as secretaries and bookkeepers who process the organization’s paper work. Production or services workers: People who actually produce the products or services of the organization.
Image of page 27

Subscribe to view the full document.

Management Senior Managers Responsible for making long-range decisions Middle Managers Responsible for carrying out the plans and goals of senior management Operational Managers Monitor the day to day activities of the organization.
Image of page 28
Technology: Computer Hardware Computer Software Storage Techniques Communication technologies Network Infrastructure IT Infrastructure
Image of page 29

Subscribe to view the full document.

What can we do? Communicate and collaborate Access Information Participate in discussions Supply information Exchange business transactions Make decisions Analyze Global environment Improve performance Competitions Quality of Products and Services Cope with rapidly changing economy and many more
Image of page 30
Digital Market: A market place that is created by computer and communication technologies that link with many buyers and sellers. E-Commerce: The process of buying and selling goods and services electronically involving transactions using the internet, networks and other digital technologies.
Image of page 31

Subscribe to view the full document.

Information Information System in the System in the Enterprise Enterprise
Image of page 32
Major Types of Systems in Organizations Strategic Level Strategic Level Management Level Management Level Knowledge Level Knowledge Level Operational Level Operational Level Operational Managers Senior Management Middle Management Knowledge and Data Workers Functional Areas viz Sales, Marketing, Finance, Manufacturing etc. Functional Areas viz Sales, Marketing, Finance, Manufacturing etc.
Image of page 33

Subscribe to view the full document.

Kinds of Information System Operational-Level Systems Information Systems that monitor the elementary activities and transactions of the organization. Knowledge-Level Systems Information Systems that support knowledge and data workers in an organization. Management-Level Systems Strategic-Level Systems
Image of page 34
Kinds of Information System Operational-Level Systems Knowledge-Level Systems Management-Level Systems Information Systems that support the monitoring, controlling, decision-making, and administrative activities of middle managers. Strategic-Level Systems Information Systems that support the long-range planning activates of senior management.
Image of page 35

Subscribe to view the full document.

Types of Systems Executive Support Systems (ESS) Management Information System (MIS) Decision-Support Systems (DSS) Knowledge Work Systems (KWS) Office Systems (OS) Transaction Processing Systems (TPS) Data-Base Management System (DBMS)
Image of page 36
Types of Systems Executive Support Systems (ESS) Information System at the organization’s
Image of page 37

Subscribe to view the full document.

Image of page 38
  • Fall '15
  • KHURRAM SHEHZAD

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask You can ask ( soon) You can ask (will expire )
Answers in as fast as 15 minutes