Just as with other differences between people differences of style can be

Just as with other differences between people

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value to have members with different styles of conflict resolution. Just as with other differences between people, differences of style can be creative and complementary. © The State of Queensland (Department of Communities and Disability Services Queensland) 2007.
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High importance How do you resolve conflicts? Based on the table above, rate how important your relationship and keeping to your goals are when dealing with conflict. For example you may value relationships highly and also rate your goals of high importance = owl. On the other hand you may only be moderately concerned with the relationship of the other party and your own goals, which would make you a fox. Turtle (Withdrawing) Some people ‘withdraw into their shells’ to avoid conflicts. They will surrender their personal goals and relationships, and stay away from the issues over which the conflict is taking place, and from the persons they are in conflict with. It is easier to withdraw from conflict than face it. Shark (Forcing) Other people will try to overpower their opponents in a conflict by forcing them to accept their solution to the conflict. Their individual goals are highly important to them, and relationships are of minor importance. © The State of Queensland (Department of Communities and Disability Services Queensland) 2007. RE LAT ION SHI PS Low importance GOALS High importance
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These are the people who seek to achieve their goals at all costs, showing no concern for the needs of others. When sharks win they feel a sense of pride and achievement. When they lose they have a sense of weakness, inadequacy and failure.
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  • '17
  • Robyn Mills
  • Marketing, Conflict, Heidelberg Institute for International Conflict Research

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