Luis Anderson Rocha da Silva_S40059313_Manage Quality Customer Service_Assessment Number1.docx

5 team performance is monitored by kpis no just based

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monitor every step on this line so at the end the customer is satisfied. 5 Team performance is monitored by KPI's, no just based on their performance but on reports gettered based on consumer opinions.
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6a As a manager of Colesworth I would evaluate my performance based on my workmates review, it's important to know how your work mates see you as a manager, check the performance as well, it's as important as manage staff if not more, keeping sales high, client satisfied and staff also and work on areas that I need and want to improve to keep the success of Colesworth. b I would look for formal training to improve my skills as a manager of Colesworth, it's a good way to improve performance looking for training courses to keep updated with news and other professionals, review my past works and see where I could have done better. 7a At Colesworth we want to keep client satisfaction high, so if any trouble arise in this area better is to improve customer interactions by demonstrating with someone more experience, some kind of networking event also, specialised training if necessary and really important to listen the customer so can be improved more efficiently. b Being manager at Colesworth I would approach my team staff in a friendly way but professional and confident. So that way they wouldn't feel uncomfortable and would be open to accept suggestions. Part B 1a Anti discrimination law impacts upon Colesworth on a way the we need to respect all customers and employees no matter their religion, age, disability, sex, race, intersex status, gender identity and sexual orientation in certain areas of public life.
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