a In the Object Explorer expand Workflow Policy Program b In the Workflow

A in the object explorer expand workflow policy

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a In the Object Explorer, expand Workflow Policy Program. b In the Workflow Policy Programs list, select Assignment Request (In Process). c Choose Tools, then Lock Project (or Alt+L), to lock the project.
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Advanced Siebel Assignment Manager Configuration Configuring Siebel Assignment Manager to Add Scores Across Rules Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 275 d In the Object Explorer, click Workflow Policy Program Arg, select AddScores, and change the Default Value to TRUE. 3 Check in the changes to the server. How the AddScores Parameter Affects Primaries By default, if an assignment rule has a primary employee, primary position, or primary organization set, and one of these passes, it is assigned as the primary if that rule passes and is the highest scoring rule for that object. However, if the AddScores parameter is set to TRUE, the primaries are ignored because the AddScores parameter overrides the primaries on the rule. The AddScores parameter assigns the highest-scoring employee, position, or organization across all the rules that pass for that object, and has more weight than the primaries. For example, assume you have two rules (Rule 1 and Rule 2) that pass for a specific Account Z. Each rule has two positions that qualify, with scores as shown in Table 60 . If the AddScores parameter is not applied (set to FALSE), Position B is the highest-scoring position, with a score of 120, and becomes the primary. However, if AddScores is set to TRUE, then Position A, with a score of 150, is the highest-scoring position and becomes the primary. Table 60. Example of Effect on Scoring of AddScores Parameter Rule Position A Score Position B Score Rule 1 100 120 Rule 2 50 20 Both rules combined 150 140
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Advanced Siebel Assignment Manager Configuration Configuring Siebel Assignment Manager to Add Scores Across Rules 276
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 277 11 Availability-Based Assignment This chapter describes how to make availability-based assignments in Siebel Assignment Manager. It includes the following topics: “About Availability-Based Assignment” on page 277 “About Assigning Employees to Assignment Rules Based on Availability” on page 278 “How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment” on page 279 “Process of Configuring Assignment Objects for Availability-Based Assignment” on page 280 “Example of Configuring the Service Request Assignment Object for Availability-Based Assignment” on page 287 About Availability-Based Assignment Siebel Assignment Manager has the ability to assign employees based on their calendar availability and can find out whether candidates are working at the required time, and whether their calendar is free, before assigning an item to a candidate or team. This feature is used on employee-based assignment objects only, and requires the installation and licensing of the Field Service option, as it
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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