Integrative conflict resolution focuses on developing two mutually exclusive

Integrative conflict resolution focuses on developing

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Integrative conflict resolution: focuses on developing two mutually exclusive alternatives. is a type conflict resolution in which one side wins and the other loses. is a type conflict resolution which involves focuses on finding an alternative that meets the needs of both parties. involves a compromise. 73 According to Mary Parker Follett, _____ involves invention, and the clever thing is to recognize this, and not to let one's thinking stay within the boundaries of two alternatives which are mutually exclusive. domination integration coercion delegation compromise 74 Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? Henri Fayol Max Weber Elton Mayo Frederick Taylor Chester Barnard 75 The Hawthorne Studies showed how _____ can influence work group performance, for better or worse. organizational codes of ethics workers' feelings realistic work quotas decentralization merit­based promotion 76 During the Bank Wiring Room phase of the Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the _____ that Frederick Taylor observed during his studies. positive effects of employee empowerment group dissonance soldiering rate busting lagging behavior
77 Which of the following was demonstrated by the Hawthorne Studies? The workplace was much simpler than previously thought. Financial incentives were the most important motivators of work. Workers' feelings and attitude did not affect their work. Workers were not just extension of machines. Social interactions did not influence individual and group performance. 78 Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons." bureaucracy department work unit organization administration 79 Which of the following factors was highly emphasized by Chester Barnard? Leadership Unity of command Cooperation Domination Conflict resolution 80 According to Barnard, which of the following statements is true about a zone of indifference? In this zone, managerial requests are not understood. In this zone, managerial directives are inconsistent with the purpose of the organization. In this zone, managerial requests are automatically accepted. In this zone, managerial authority is challenged. In this zone, managerial directives cannot be carried out by executives. 81 Which of the following management theorists believed that workers ultimately grant managers their authority? Chester Barnard Max Weber Mary Parker Follett Elton Mayo Frank and Lillian Gilbreth
82 According to Chester Bernard, people will be indifferent to managerial directives or orders if they _____. come from a peer rather than a senior are inconsistent with the purpose of the organization are compatible with people's personal interests cannot be carried out by the people are broad in nature 83 _____ involves managing the daily production of goods and services.

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