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Integrative conflict resolution:focuses on developing two mutually exclusivealternatives.is a type conflict resolution in which one side winsand the other loses.is a type conflict resolution which involvesfocuses on finding an alternative that meets theneeds of both parties.involves a compromise.73According to Mary Parker Follett, _____ involves invention, and the cleverthing is to recognize this, and not to let one's thinking stay within theboundaries of two alternatives which are mutually exclusive.dominationintegrationcoerciondelegationcompromise74Which of the following management theorists provided managers with abetter understanding of the effect group social interactions and employeesatisfaction have on individual and group performance?Henri FayolMax WeberElton MayoFrederick TaylorChester Barnard75The Hawthorne Studies showed how _____ can influence work groupperformance, for better or worse.organizational codes of ethicsworkers' feelingsrealistic work quotasdecentralizationmeritbased promotion76During the Bank Wiring Room phase of the Hawthorne Studies, Elton Mayowitnessed behavior reminiscent of the _____ that Frederick Taylor observedduring his studies.positive effects of employee empowermentgroup dissonancesoldieringrate bustinglagging behavior
77Which of the following was demonstrated by the Hawthorne Studies?The workplace was much simpler than previouslythought.Financial incentives were the most importantmotivators of work.Workers' feelings and attitude did not affect theirwork.Workers were not just extension of machines.Social interactions did not influence individual andgroup performance.78Chester Barnard defined a(n) ____ as "a system of consciously coordinatedactivities or forces of two or more persons."bureaucracydepartmentwork unitorganizationadministration79Which of the following factors was highly emphasized by Chester Barnard?LeadershipUnity of commandCooperationDominationConflict resolution80According to Barnard, which of the following statements is true about azone of indifference?In this zone, managerial requests are notunderstood.In this zone, managerial directives are inconsistentwith the purpose of the organization.In this zone, managerial requests are automaticallyaccepted.In this zone, managerial authority is challenged.In this zone, managerial directives cannot be carriedout by executives.81Which of the following management theorists believed that workersultimately grant managers their authority?Chester BarnardMax WeberMary Parker FollettElton MayoFrank and Lillian Gilbreth
82According to Chester Bernard, people will be indifferent to managerialdirectives or orders if they _____.come from a peer rather than a seniorare inconsistent with the purpose of the organizationare compatible with people's personal interestscannot be carried out by the peopleare broad in nature83_____ involves managing the daily production of goods and services.