tools. Problem solving and stastical quality control are some of the technical tools.Besides, people involvement is another relevant six sigma concepts. It is apparent that topexecutive have to train all the workers on the use of technical tools. As a result, they can be well prepared in rooting quality issues. In most cases, employees are given martial art titles that matchtheir level of insight on six sigma process. The direct involvement of workers in the introduction of strategies of six sigma is one of the relevant factors of facilitating effective implementation (Sanders & Reid, 2013). A responsive organization is one in, which all employees are engaged inthe process of making relevant business decisions. It is important to conduct regular surveying inorder to understand the contribution of employees in an organization. The six sigma approach is organized on five step plan, DMAIC, that stands for define, measure, analyze, improve, and control. DMAIC is a quality methodology that is data-driven andused in improving business processes on the basis of quality initiative (Modig & Ahlstrom, 2012). Define is the first phase of the methodology that involves identification of core business processes. In the first phase, it is convenient to explain customer requirements and expectations.
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