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Being comfortable enough to make a suggestion§Hierarchical sensitivity-the degree to which the leader effectively weighsthe recommendations of the members•Leader has to listen to suggestions§Compliance- people conform to other expectations or behaviors in the hopeacquiring rewards or avoiding punishment•Overcome this by the leader speaking their opinion last§Choice shift- tendency for groups to make decisions that appear moreextreme than if an individual made the decision•Overcome this by asking an outside party, playing devil’s advocate, orFOLLOWING UP WITH ANOTHER MEETING AFTER
oBoundary spanning-§People from the team communicate with people outside the team§Ambassador activities-communications intended to protect the team,persuade others to join the team, or obtain important information/resources•Sometimes called figurehead or spokesperson§Task coordinator activities-communications that are intended to coordinatetask-related issues with people or other groups in other functional areas§Scout activities-things that members do to obtain information abouttechnology, competitors, or the broader marketplace•Teamwork processes-the interpersonal activities that facilitate the accomplishment of theteam’s work but do not directly involve taskaccomplishment itselfoTransition processes-teamworkactivities that focus on preparationfor future work or period betweenwork§Mission analysis-analysis ofteam’s task, challenges, and resources available§Strategy formulation-development of a course of action and contingencyplans§Goal specification-development and prioritization of goals related to theteam’s mission and strategyoAction processes-processes important when the work is actually happening§Monitoring progress toward goals-team pays attention to goals or chartsprogress§System monitoring-keeping track of things the team needs to accomplish§Helping behavior-members going out of their way to help or back up anotherteam member§Coordination-synchronizing the team’s effort to make them more effectiveoInterpersonal processes-activities that are important before, during, and after thetask§Motivating and confidence building-things members do and say to eachother to motivate other members to work hard, like self-efficacy•Affect management-activities that foster a sense of emotionalbalance and unity§Conflict management-activities that the team uses to manage conflicts,there is an optimal level of conflict- (too little = people get lazy; too much =people check out)•Relationship conflict-disagreement between members aboutpersonal beliefs or incompatibilities•Task conflict-disagreements about the team’s task, has nothing to dowith the members personally, can be beneficial if it stimulatesconversation that result in development and expression of new ideas
§How to not reduce the effectiveness of your team:•1. Trust each other•2. Have effective conflict management•3. Use task conflict beneficially