Research-The-Lived-Experience-of-People-in-Ireland-using-Online-Public-Services- (1).doc

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DRAFT CONFIDENTIAL Page 61 4/10/2018
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between people with disabilities and others 71 and improve their sense of independence and self-determination 72 . The EC-funded “Study on Economic Assessment for Improving eAccessibility Services and Products” argues that "The potential beneficiaries of eAccessibility are not only the strictly defined people with disabilities, but can also include the ageing population, individuals with limited technical equipment (outdated modems, poor internet connections) or with browsers on Personal Digital Assistants (PDAs) and mobile phones and people with situational constraints (e.g. hands-free environment), amongst others." 73 In summary, applying UD principles and practices for eGovernment has major benefits for citizens as taxpayers and service users, in terms of quality of life, empowerment and autonomy, and value for money. 3.5 Towards measuring Universal Design of eGovernment services One benchmarking study by the European Commission 74 finds Ireland standing well in terms of eGovernment adoption, scoring 100% for the availability of 20 basic services in 2010. 71 Bradley, N. and Poppen, W. (2003) "Assistive Technology, Computers and Internet May Decrease Sense of Isolation of Homebound Elderly and Disabled Persons." Technology and Disability 15:19-25. 72 Cook, J. et al (2005) "Information Technology Attitudes and Behaviors among Individuals with Psychiatric Disabilities Who Use the Internet: Results of a Web-Based Survey." Disability Studies Quarterly 25; Grimaldi, C. and Goette, T. (1999) "The Internet and the Independence of Individuals with Disabilities." Internet Research 9:272-279. 73 Study led by Technosite in partnership with Tech4i2, AbilityNet and NOVA, in collaboration with The Blanck Group, for the European Commission, DG Information Society and Media, Unit H.3 '”ICT for Inclusion” - see 74 European Commission, Directorate General for Information Society and Media (2010) Digitizing Public Services in Europe: Putting Ambition into Action - 9th Benchmark Measurement. DRAFT CONFIDENTIAL Page 62 4/10/2018
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Table 3.3: eGovernment availability Source: European Commission, Directorate General for Information Society and Media (2010) These 20 services included eight targeted at businesses (such as corporate tax, VAT), and 12 aimed at citizens such as income taxes, job search services, enrolment in higher education, and health-related services Despite this very positive score, Eurostat figures from 2011 show that fewer than two in five people in Ireland (37%) are interacting with public authorities via the Internet. This figure has remained broadly static over the previous three years and is still below the EU27 average of 41%. DRAFT CONFIDENTIAL Page 63 4/10/2018
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Table 3.4 Percentage of Irish adults interacting with public authorities online Source: Eurostat The NDA survey provides more granulated data on the usage of public sector websites.
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  • Spring '14
  • GerardA.White
  • The Hours, Qualitative Research, ........., Universal design

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