organizations and the events that cause them shouldn't be ignored, even when they appear to be minor. This is because they accumulate. It's not the intensity of hassles and uplifts that leads to emotional reactions, but more the frequency with which they occur. Current and past emotions can affect job satisfaction. Emotional fluctuations over time can create variations in job performance. Both negative and positive emotions can distract workers and reduce job performance4-6. What is the evidence for and against the existence of emotional intelligence? Emotional intelligence (EI) refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a person's ability to succeed in coping with environmental demands and pressures. a. Self-awareness: being aware of what you are feeling.b. Self-management: the ability to manage one's own emotions and impulses. c. Social skills: the ability to handle or detect the emotions of others.d. Several studies suggest EI may play an important role in job performance.e. EI is controversial and there are pros and cons. f. Case for EI: intuitive appeal, predicts criteria that matter; is biologically based.g. Case against EI: too vague a concept, can't be measured, validity is suspect.4-7. What are some strategies for emotion regulation and their likely effects? Emotion regulation is part of the EI literature but has also been studied as an independent concept. The central ideal behind emotion regulation is to identify and modify the emotions youfeel. Strategies to change your emotions include thinking about more pleasant things, suppressing negative thoughts, distracting yourself, reappraising the situation, or engaging in relaxation techniques. Changing your emotions takes effort, and this effort can be exhausting. Emotion suppression appears to be especially difficult to do effectively and can lead to more negative emotions; reappraising situations is usually more effective in increasing positive emotions and limiting negative emotions.4-8. How do you apply concepts about emotions and moods to specific OB issues? Emotions and moods have proven relevant for virtually every OB topic we study, and they have implications for managerial practice. Increasingly, organizations are selecting employees they believe have high levels of emotional intelligence. Research has helped to refine theory related to emotional intelligence in recent years, which should lead to superior tools for assessing ability-based EI. Emotions and positive moods appear to facilitate effective decision making and creativity in organizations, making them superior skills for all employees. Recent research suggests mood is linked to motivation, especially through feedback. Leaders
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- Spring '15
- basic emotions