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How can negative online comments be turned into

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8.How can negative online comments be turned into positive growth for anorganization?1.Verify the situation2.Respond quickly and constructively3.Consider freebies4.Learn how to improve5.Accept the inevitable
9.How can subordinate tactfully, professionally, and safely deliver upsettingnews personally to a superior?
5.Thing about timing6.Be patient with the reaction7.Think about timing8.Be patient with reaction.OrIn the case of Luke’s view use a buffer, rive a rational explanation and closepositively with an alternative and gratitude.10. What are some channels that large organizations may use to deliver badnews to employees?
Chapter 8 Review Questions1.List the characteristics of persuasion in the digital age.
2.List effective persuasion techniques.
Convert the supporting facts into specific audience benefits.
Show what others stand to lose if they don’t agreeKnow that people dread losing something they already possess.Expect and overcome resistanceAnticipate opposition from conflicting beliefs, values, and attitudes.Be prepared to counter with well-reasoned arguments and facts.Share solutions and compromiseBe flexible and aim for a solution that is acceptable to all partiesListen to people and incorporate their input to create buy-in3.What do claim/ complaint messages typically involve, and how should theybe crafted?

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