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front-line goalssupervisory objectiveslower-level objectivesoperational goalstactical goals52. MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization. (5-4)change significantlybecome less refined and more generalizedmove outward into the communitymove upwardcascade down
Principles of Management – MGT 301Chapter 6 Quiz1. Doug is the CEO of Johnson Motors, a business consisting of Chevrolet, Buick, Cadillac, and Mercedes-Benz dealerships. He also sells Fleetwood and American Coach RVs. Doug mentioned to his sales manager that "there is economic value in having many related businesses managed by one ownership group. They are worth more than if they are separate companies." This is an example of ____. (6-5)multiproductdiversitydifferentiationsynergydiversification2. The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the newsthat a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n) ____ for Smith's. (6-4)weaknessopportunitythreatstrengthintelligence3. Sales this year at Donna's Pawn Shop have been high, and based on several factors, Donna projects next year's sales to also be good. However, even with her forecast of continued strong sales, Donna and her partner need to develop a plan in case sales drop unexpectedly. This type of planning for alternative future conditions is known as ____. (6-4)a vision plana managerial pactcontingency planningbackground planninga trend analysis4. Organic Foods International has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Organic Foods and for monthly health events. The store also hired two new employees to handle the anticipated increase in customer traffic. Organic Foods is utilizing a _____. (6-5)growth strategystability strategycutting-edge strategydefensive strategydiverse strategy5. When an organization operates several businesses to spread the risk, such as a landscaping company that offers not only landscaping services but also lawn care, snow removal, and other services, that business is utilizing a ____ strategy. (6-5)differentiationdiversificationmultiservicediversityfocused-differentiation
6. Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition, and he regularly checks information about new competitive products and visits trade shows to study hiscompetition. Pedro is involved in ____. (6-4)TQMcorporate spyingcompetitive intelligencemanagement by observationenvironmental observation7. Quality Services is an organization that operates several companies that market food products, restaurant