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Effective --- Skype and iChat = allow groups to work together from far distancesIneffective --- just because everyone can be included, doesn’t mean they shouldFace-to-face meetings perform better initially but virtual meetings after are better for brainstorming
Group Decision Support Systems (GDSS)- computer programs specifically designed to help groups collaborate and make more effective decisionsoProvide tools to facilitate and evaluate meeting management, problem identification, idea generation, discussion, and organizationoBetter if there are complex tasksoMore effective when group already has solid relationshipsEvaluating Group PerformancesEvaluating three aspects of a group’s performance:1) Informational ConsiderationsEvaluate if group is working on a task that requires everyone’s expertise and insightoEx. Are all the members conducting needed research? Does the group know when it needs to get more data before makingdecision?Allows you to identify where the group is falling short and address problems promptly2) Procedural EffectivenessEvaluate group contributions, delegates, and direct actions, summarize decisions, handle conflicts, manage processoEx. Do some members talk too much, while others do not provide enough input?Ability to reduce tension3) Interpersonal PerformanceObserve group members’ behaviors and relationships:oPositive reinforcement?Showing appreciation of others’ hard workoSolidarity?Sharing responsibility for both successes and failuresoCooperate freely? Fulfilling responsibilities they’ve agreed to and help where necessary
oRespect?Focus disagreements based on issues not personal character
Chapter 11Communicating in Organizations13/01/2014 19:36:00Approaches to Managing OrganizationsOrganizations- groups with a formal governance and structureOrganization Communication- the interaction necessary to directan organization toward multiple sets of goalsoMore than about meetings agendas and skills or getting alongClassical Management ApproachClassical Management Approach- an approach that likens organizations to machines, with a focus on maximizing efficiencyoEx. factories, production linesoReached its peak during the Industrial RevolutionTwo Main Ideas:oDivision of labor- the assumption that each part of an organization must carry out a specialized task in order for organization to run smoothlyLittle communication with workers on different tasksoHierarchy- the layers of power and authority in an organizationEx. Willy Wonka then the head oompa loompasHuman Relations ApproachHuman Relations Approach- considers the human needs of organizational members (enjoying interpersonal relationships, sharing ideas with others, feeling like a member of a group, etc.)oEx. Manager saying “we are all in this together” oGreater sense of belonging to a larger causeoDidn’t take into account employee’s own goals and