Effective Skype and iChat allow groups to work together from far distances

Effective skype and ichat allow groups to work

This preview shows page 90 - 94 out of 104 pages.

Effective --- Skype and iChat = allow groups to work together from far distances Ineffective --- just because everyone can be included, doesn’t mean they should Face-to-face meetings perform better initially but virtual meetings after are better for brainstorming
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Group Decision Support Systems (GDSS) - computer programs specifically designed to help groups collaborate and make more effective decisions o Provide tools to facilitate and evaluate meeting management, problem identification, idea generation, discussion, and organization o Better if there are complex tasks o More effective when group already has solid relationships Evaluating Group Performances Evaluating three aspects of a group’s performance: 1) Informational Considerations Evaluate if group is working on a task that requires everyone’s expertise and insight o Ex. Are all the members conducting needed research? Does the group know when it needs to get more data before making decision? Allows you to identify where the group is falling short and address problems promptly 2) Procedural Effectiveness Evaluate group contributions, delegates, and direct actions, summarize decisions, handle conflicts, manage process o Ex. Do some members talk too much, while others do not provide enough input? Ability to reduce tension 3) Interpersonal Performance Observe group members’ behaviors and relationships: o Positive reinforcement? Showing appreciation of others’ hard work o Solidarity? Sharing responsibility for both successes and failures o Cooperate freely? Fulfilling responsibilities they’ve agreed to and help where necessary
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o Respect? Focus disagreements based on issues not personal character
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Chapter 11 Communicating in Organizations 13/01/2014 19:36:00 Approaches to Managing Organizations Organizations - groups with a formal governance and structure Organization Communication - the interaction necessary to direct an organization toward multiple sets of goals o More than about meetings agendas and skills or getting along Classical Management Approach Classical Management Approach - an approach that likens organizations to machines, with a focus on maximizing efficiency o Ex. factories, production lines o Reached its peak during the Industrial Revolution Two Main Ideas: o Division of labor - the assumption that each part of an organization must carry out a specialized task in order for organization to run smoothly Little communication with workers on different tasks o Hierarchy - the layers of power and authority in an organization Ex. Willy Wonka then the head oompa loompas Human Relations Approach Human Relations Approach - considers the human needs of organizational members (enjoying interpersonal relationships, sharing ideas with others, feeling like a member of a group, etc.) o Ex. Manager saying “we are all in this together” o Greater sense of belonging to a larger cause o Didn’t take into account employee’s own goals and
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