Engagement purpose why is the communication or

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Engagement purpose – Why is the communication or consultation occurring? LMD_2.1_BSBINM501 / BSBLDR502 Marking Guide Version 4 Issued 28 April 2020 Page | 42
Assessment Tool Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 2.1 Manage effective workplace relationships and information management or knowledge system. Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit. Assessor’s name: Please ensure your name or assessor name is inserted. Expected outcome – What should the communication or consultation achieve? Person/s responsible - Who is responsible for initiating the engagement? Timeline - When and how often will the communication or consultation occur? You have been provided with a template for documenting your team engagement plan below. TEAM ENGAGEMENT PLAN TEAM PLAN PERIOD Engagement method How are we going to communicate or consult? Purpose Why is it occurring? Outcome/s What should be achieved? Person/s responsible Who is responsible for arranging? Timeline When and how often will it occur? Explain how this plan will be circulated within the organisation to all staff and how all staff and teams will be informed of the process. List the steps on how staff will be able to ensure that issues raised are resolved portly or referred to relevant personnel. You will be developing a flowchart using these steps. LMD_2.1_BSBINM501 / BSBLDR502 Marking Guide Version 4 Issued 28 April 2020 Page | 43
Assessment Tool Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 2.1 Manage effective workplace relationships and information management or knowledge system. Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit. Assessor’s name: Please ensure your name or assessor name is inserted. 3.3 You need to ensure that any issues can be dealt with appropriately. In order to do this, you must develop and document an issue resolution procedure. This procedure must be relevant for your chosen work group and should include, but is not limited to, processes for raising work issues, consultation activities, problem-solving and decision-making, escalating or referring issues, communicating resolution outcomes and recordkeeping. Where appropriate, the procedure should be documented in a style and using tools that are in accordance with your workplace practices. The procedure must however meet the following minimum content requirements: Introductory matter including procedure title, purpose, objectives, scope, authoriser, version number, effective date and date of next review A text-based description of the procedure including the action required, the person or

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