BSB51918 Diploma of leadership and management
Cluster number and name:
LMD 2.1 Manage effective workplace relationships and information management or
Units of competency:
BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Please advise all students to insert their ID this column and on all pages, they submit.
Please ensure your name or assessor name is inserted.
You need to ensure that any issues can be dealt with appropriately.
In order to do this, you
must develop and document an issue resolution procedure.
This procedure must be relevant for your chosen work group and should include, but is not
limited to, processes for raising work issues, consultation activities, problem-solving and
decision-making, escalating or referring issues, communicating resolution outcomes and
Where appropriate, the procedure should be documented in a style and using tools that are in
accordance with your workplace practices. The procedure must however meet the following
Introductory matter including procedure title, purpose, objectives, scope, authoriser,
version number, effective date and date of next review
A text-based description of the procedure including the action required, the person or