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Topic 3 -> Section F -> Page 43G Assist clients to set and achieve realistic targets for change oraction and to take personal responsibilityCentral to the case management plan are the person’s goals, which create a structure and give the plan direction. Goals shouldbe person-directed and client-focused, realistic, achievable and direct a change of behaviour. To be functional, goals shouldbe set by the person, who should have a full understanding of their participation in goal-setting and taking actions to achievetargets.Behaviour change models and practices can help you and the person focus on how to set goals that direct a desired change ofbehaviour.Topic 3 -> Section G -> Page 1Set targets for change or actionTarget actions need to be identified to focus for the goal-setting. Targets must be realistic and achievable. A realistic achievable goal is within the person’s repertoire of behaviours. The change may be achieved in smaller, manageable steps and over a reasonable length of time. Expecting dramatic change in a very short space of time can set people up for failure. Incremental changes are more achievable, especially if incentives and rewards are built in to the program. In the early stages it may be necessary to use ‘artificial’ incentives, rewards and reinforcements, but the most effective incentives or rewards for reinforcement in behavioural change are those which occur naturally within the person’s environment, such as positive responses from others; internal reinforcements such as feelings of achievement, improved feelings of wellbeing, so these should be used wherever possible.Topic 3 -> Section G -> Page 2Assist the client to take personal responsibilityIt is important that the person participates in goal-setting and planning target actions, and is prepared to take responsibility for achieving targets. People should identify what changes they would like to make and which actions will help them make necessary changes. The case manager can guide the process and provide prompts, such as asking questions such as: What is the most important change you would like to make? What steps do you envision yourself taking to make this change? How will you ensure you meet this target action?
What factors in your personal life make it difficult for you to make this change? What factors in your personal life make it possible for you to make this change?Topic 3 -> Section G -> Page 3Example: assist clients to set and achieve realistic targets for change or action and to take personal responsibilityGordon is a 24-year-old man who has spent several years experiencing homelessness. Samuel is his case manager and has been working with Gordon to set goals that Gordon wants to achieve and are within his capabilities to reach. Samuel works with Gordon to prioritise his goals. Within a few weeks, supportive housing has been located for Gordon and government agencies are organised to help him with rent and living expenses. When speaking with Gordon, Samuel realises