The messages should be impactful and address

This preview shows page 310 - 312 out of 321 pages.

posters have been displayed so that they can be removed in a timely manner. The messages should be impactful and address different security concerns beyond the "don't share your password" type of message. Relating the security message back to how implementing security controls serves to protect the information for the customers that entrust their information to us can be very impactful. Security Officer Communication Skills As discussed in Chapter 3 on Defining the Security Management Organization and also in Chapter 4 on Interacting with the C-Suite, the security officer must be able to interact with multiple levels of management. Oftentimes when employees respond to the first survey that an organization issues on employee satisfaction, a frequent issue that surfaces is lack of communication. What does this really mean? That the associate did not feel listened to? That their ideas were not acted upon? That there was not an avenue to provide input? That the manager or supervisor was not sharing relevant news in a timely manner? It could be any one or more of those items or something else. The security officer must be able to communicate with individuals in different levels of the organizational hierarchy, from the board of directors to the end users and everywhere in between. There are different personalities that must be communicated with, different styles of working and different ways that people deliver, receive, and process information. The subsequent techniques can improve the ability of the security officer or any security professional to communicate with others.
Image of page 310

Subscribe to view the full document.

Talking versus Listening Many people appear to believe that they are best communicating when they are talking, however, when we are listening and the other person feels that he or she has been heard, our ability to communicate is much greater. Unfortunately, we block ourselves from effective listening by not paying full attention to the person speaking. Those who are good listeners tend to draw other people to them; people confide in them and they become a trusted member of the team. By not listening, it sends the message that what they have to say is not very important. Critical information is then missed and opportunities to demonstrate that the person is cared about is also missed. True listening involves providing our full attention. Roadblocks to Effective Listening There are 12 roadblocks that get in our way of effective listening, that make it hard for us to truly listen to what the other person is saying ( McKay, 1995 ). Because listening is so crucial in communications, we should continuously be aware of our behavior when another person is speaking. 1. Comparing —While the other person is talking, you are trying to determine if you have had that situation before, and was it worse or not. They may be talking about an issue that you have had before, and the thought is running though your mind, "Hey, it isn't that tough to complete that, why are they having a problem." By comparing, it is difficult to listen to what their problem is, as the mind is busy analyzing our own past experiences.
Image of page 311
Image of page 312

{[ snackBarMessage ]}

Get FREE access by uploading your study materials

Upload your study materials now and get free access to over 25 million documents.

Upload now for FREE access Or pay now for instant access
Christopher Reinemann
"Before using Course Hero my grade was at 78%. By the end of the semester my grade was at 90%. I could not have done it without all the class material I found."
— Christopher R., University of Rhode Island '15, Course Hero Intern

Ask a question for free

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern