participate in decision making processes assume responsibility and exercise

Participate in decision making processes assume

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participate in decision making processes , assume responsibility and exercise initiative 1.2 Communicate the organization's continuous improvement processes to individuals and teams, and obtain feedback 1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organization's continuous improvement processes 2. Monitor and review performance 2.1. Use the organization's systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved 2.2. Improve customer service through continuous improvement techniques and processes 2.3. Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation 3. Provide opportunities for further improvement 3.1. Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan 3.2. Document work performance to aid the identification of further opportunities for improvement 3.3. Manage records, reports and recommendations for improvement within the organization's systems and processes Automotive Servicing NC IV (Amended) Promulgated December 2013 114
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RANGE OF VARIABLES VARIABLE RANGE 1. Systems May refer to: 1.1. Forums, meetings 1.2. Newsletters and reports 1.3. Organizational policies and procedures 1.4. Web-based communication devices 2. Participation in decision making processes May include: 2.1. Feedback in relation to outcomes of the consultative process 2.2. Processes which ensures all employees have the opportunity to contribute to organizational issues 3. Continuous improvement processes May include: 3.1. Cyclical audits and reviews of workplace, team and individual performance 3.2. Evaluations and monitoring of effectiveness 3.3. Implementation of quality systems, such as International Standardization for Organization (ISO) 3.4. Modifications and improvements to systems, processes, services and products 3.5. Policies and procedures which allow the organization to systematically review and improve the quality of its products, services and procedures 3.6. Seeking and considering feedback from a range of stakeholders 4. Mentoring and coaching May refer to: 4.1. Providing assistance with problem-solving 4.2. Providing feedback, support and encouragement 4.3. Teaching another member of the team, usually focusing on a specific work task or skill 5. Technology May include: 5.1. Computerized systems and software such as databases, project management and word processing 5.2. Telecommunications devices 5.3. any other technology used to carry out work roles and responsibilities 6. Customer service May include: 6.1. Internal or external 6.2. to existing, new or potential clients 7. Processes to ensure that team members are informed of savings and productivity/service improvements May refer to: 7.1. Email/intranet, newsletters or other communication devices 7.2. Newsletters and bulletins 7.3. Staff reward mechanisms 7.4. Team meetings Automotive Servicing NC IV (Amended) Promulgated December 2013 115
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EVIDENCE GUIDE 1. Critical Aspects of
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