participate in decision making processes
, assume
responsibility and exercise initiative
1.2
Communicate
the
organization's
continuous
improvement processes
to individuals and teams,
and obtain feedback
1.3 Ensure effective
mentoring and coaching
allows
individuals and teams to implement the organization's
continuous improvement processes
2. Monitor and review
performance
2.1.
Use the organization's systems and
technology
to
monitor and review progress and to identify ways in
which planning and operations could be improved
2.2.
Improve
customer service
through continuous
improvement techniques and processes
2.3.
Formulate and communicate recommendations for
adjustments to those who have a role in their
development and implementation
3.
Provide
opportunities for
further improvement
3.1.
Implement
processes to ensure that team
members are informed of savings and
productivity/service improvements
in achieving the
business plan
3.2.
Document work performance to aid the identification
of further opportunities for improvement
3.3.
Manage records, reports and recommendations for
improvement within the organization's systems and
processes
Automotive Servicing NC IV (Amended)
Promulgated December 2013
114
RANGE OF VARIABLES
VARIABLE
RANGE
1. Systems
May refer to:
1.1.
Forums, meetings
1.2.
Newsletters and reports
1.3.
Organizational policies and procedures
1.4.
Web-based communication devices
2.
Participation in
decision making
processes
May include:
2.1.
Feedback in relation to outcomes of the consultative
process
2.2.
Processes which ensures all employees have the
opportunity to contribute to organizational issues
3.
Continuous
improvement
processes
May include:
3.1.
Cyclical audits and reviews of workplace, team and
individual performance
3.2.
Evaluations and monitoring of effectiveness
3.3.
Implementation of quality systems, such as
International Standardization for Organization (ISO)
3.4.
Modifications and improvements to systems,
processes, services and products
3.5.
Policies and procedures which allow the organization
to systematically review and improve the quality of its
products, services and procedures
3.6.
Seeking and considering feedback from a range of
stakeholders
4.
Mentoring and
coaching
May refer to:
4.1.
Providing assistance with problem-solving
4.2.
Providing feedback, support and encouragement
4.3.
Teaching another member of the team, usually
focusing on a specific work task or skill
5.
Technology
May include:
5.1.
Computerized systems and software such as
databases, project management and word processing
5.2.
Telecommunications devices
5.3.
any other technology used to carry out work roles and
responsibilities
6.
Customer service
May include:
6.1.
Internal or external
6.2.
to existing, new or potential clients
7.
Processes to
ensure that team
members are
informed of savings
and
productivity/service
improvements
May refer to:
7.1.
Email/intranet, newsletters or other communication
devices
7.2.
Newsletters and bulletins
7.3.
Staff reward mechanisms
7.4.
Team meetings
Automotive Servicing NC IV (Amended)
Promulgated December 2013
115
EVIDENCE GUIDE
1. Critical Aspects of
