Using Task Manager.docx

I switch back over to the windows 7 system i see the

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I switch back over to the Windows 7 system I see the chat window displayed and the message from the help desk person. "Please run the application again so I can see the error". By doing this I can interact in real time with the end user who is having problems without having to tie up the telephone line or try to hold a phone with one hand and type with the other. Now you'll notice from the help desk system that I can't actually control the desktop of the remote user I can see it, but I can't interact with it. In this configuration basically I can watch what they do, but I can take control of the desktop from the user. For example, if something needs to be fixed and I know how to do it but telling the end user how to implement the fix is risky or time-consuming, or maybe just really complex, and beyond what the end user is capable of doing then I can take control of their desktop here from the helpdesk system and do whatever it is I need to do to fix the problem and then return control to the end user. To do this I need to come up to the top left corner of my remote assistance window and request control. And notice when I do, that a prompt is displayed on the system that's receiving help asking whether or not to share control of the desktop with the help desk person. We're going to say, Yes, please. That's what we sent the request to the person for in the first place. I'll click Yes. And now over here, in the Remote Assistance window we see that the help desk user over here is now sharing control of the computer. So now things are different. Now I can actually click in the Remote Assistance window and actually access the desktop of the remote system. In this example I'm accessing Control Panel and implementing some fix to repair whatever problem it is that the end user's system was having. As soon as I'm done implementing the fix, I come over here in my window and click Stop sharing. Now I've turned control of the desktop back over to the end user. And as the end user I will send a thank you message in my chat window. And I see the message displayed.
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Summary 8:44-9:03 That's it for this demonstration. In this demo, we talked about using Windows Remote Assistance. We first talked about making sure that Remote Assistance is enabled on the Windows desktop. We then reviewed how to initiate a request for help. We then reviewed how to respond to a request for helpfrom another system, and then we practiced using the Remote Assistance window such as the chat window and taking control of the remote desktop. Using Screen Sharing 0:00-0:22 In this demonstration, we're going to look at how to set up and use the Mac OS screen sharing feature. Screen sharing is a neat feature that allows a remote user to access the desktop of another computer. This can be helpful to remotely troubleshoot and fix system problems, show a user how to do a particular task, or even configure and manage computers remotely.
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  • Spring '14
  • Task Manager, Hard disk drive

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