NOTE If the Assignee Filter type is One Best Fit then do not select a primary

Note if the assignee filter type is one best fit then

This preview shows page 54 - 56 out of 314 pages.

NOTE: If the Assignee Filter type is One, Best Fit, then do not select a primary position, because the highest-scoring position is still selected and the primary position is excluded. For information about assigning a particular position as the primary assignee on a specific assignment rule, see “Choosing a Candidate as the Primary Assignee” on page 61 . Table 11. Assignment Rule Fields Field Description
Image of page 54
Assignment Rule Administration About Assignment Rule Administration Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 55 Siebel Assignment Manager can assign employees, positions, and organizations based on their association with their parent organization. For example, only employees or positions associated with a specific organization can be assigned to an assignment object even if other employees or positions associated with other organizations qualify. Positions assigned to an assignment object can also have their associated organizations assigned. This functionality is called multitiered assignment, and you must configure the appropriate assignment object before implementing. For information about configuring assignment objects for multitiered assignment, see “Configuring Assignment Objects for Multitiered Assignment” on page 266 . Alternatively, you can set a default employee, position, or organization for assignment objects. For example, if you want records for a given assignment object assigned to a certain employee, you can change the Default Employee property on the assignment object using Siebel Tools. For more information about the Default Employee, Default Position, and Default Organization properties, see Siebel Object Types Reference . For more information about setting these properties, see “Configuring Assignment Object Properties” on page 126 . NOTE: Assignment Manager does not prevent you from adding employees to an assignment rule that performs position assignments. If a particular rule is set for position assignment and the rule has employees associated with the assignment rule, Assignment Manager considers only the position candidates. To add employees to an assignment rule 1 Navigate to the Administration - Assignment screen, and then the Assignment Rules List view. 2 In the Assignment Rules list, drill down on the assignment rule for which you want to add employees, and then click the Employee Candidates view tab. 3 In the Employee Candidates list, click New. 4 In the Add Employees dialog box, select the employees to include for this assignment rule, and then click OK. 5 In the new employee record, click in the available fields to enter or edit the relevant information. 6 If new candidates are added, make sure you release the assignment rules for the changes to take effect. For more information about releasing assignment rules, see “Releasing Assignment Rules” on page 65 .
Image of page 55
Image of page 56

You've reached the end of your free preview.

Want to read all 314 pages?

  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask You can ask ( soon) You can ask (will expire )
Answers in as fast as 15 minutes