week 6 research paper economics class.docx

The profit and loss charts are broken down into two

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any possible areas of opportunity to increase performance in. The profit and loss charts are broken down into two segments; one for management, which is listed below and shows how each community contributes to the site overall performance. Then theirs the community chart which allows team members to see how their team and how we can work together to drive the numbers in the right direction.
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Week 6 Final Paper 6
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Week 6 Final Paper 7 Currently with T-Mobile being on the rise as the upcoming number one carrier there are only a couple of government regulations that have affected the company operations domestically and abroad. As of April 5, 2012 consumers were no longer allowed to use a certain amount of data when roaming outside of the T-Mobile area. The company has made it to where “If the domestic data roaming allotment is reached, then data service will be unavailable until the customer returnes to a T-Mobile coverage area, or the next cycle begins” (T-Mobile). This kind of complicates the experience for the customer overall due to the fact there may be other carriers out there who have already been exisiting prior to T-Mobile who may offer plans to where they do not have to worry about their services being reduced. This can lead to another potential risk as well causing the customer to possibly leave the company overall. The final regulation that has affected the company is the regulatory fee, it isn’t a fee that is directly issued by the government but is issued by T-Mobile to recover costs that they incur on a monthly basis. There are several taxes and fees that T-Mobile gets hit with just for being able to provide service to each
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Week 6 Final Paper 8 subscriber. These fees are designed to help with funding and complying with government mandates, and other programs such as 911 and emergency services. W hen considering inputs that have been used to help succesfully develop the Team of Experts there are quite a few ranging from physical to intangible inputs. The journey for this transition started well over two years ago and has finally been completed and rolled out across all call centers even the outsourcing companies. Using a team based approach to the metrics and bonus structures T-Mobile redesigned the way all call centers were set up so that everything was team structured. They created super pods where they are led by a single manager, 4 coaches, and 40 representatives supporting each market. This resulted in the purchase of additional furniture such as desks, couches, computers, new phones etc. An intangible asset that’s used in this transition is personal knowledge and shifting the mindset of employees. Being that they are now focused more on the Team of Experts profit and loss each employee should know and be held fully accountable for their contributions to the business.
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