24 source hrberkeleyedu managing diversity in the

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24 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z q Managing diversity well provides a distinctive advantage in an era when flexibility and creativity are keys to competitiveness . q An organization needs to be flexible and adaptable to meet new customer needs. 25 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z Addressing Diversity Issues q What policies, practices, and ways of thinking and within our organizational culture have differential impact on different groups? q What organizational changes should be made to meet the needs of a diverse workforce, as well as maximize the potential of all workers so that the organization can be positioned for the demands of the 21 st Century? 26 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z The Golden Rule Concept q Most people believe in the golden rule: “treat others as you want to be treated.” q However, when you look at diversity perspective, lots of questions maybe asked: 1) What does respect look like?; 2) Does it look the same for everyone?; and 3) Does it mean saying hello in the morning, or leaving someone alone, or making eye contact when you speak? 27 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z It’s An Individual’s Domain q We may share similar values, such as respect or need for recognition, but how we show those values through behavior may be different for different cultures. q Thus, instead of the Golden Rule, we may use the Platinum Rule: “treat others as they want to be treated.” 28 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z q Remember: Moving our frame of reference from ethnocentric view (“our way is the best way”) to a culturally relative perspective (“let’s take the best of a variety of ways”) will help us manage more effectively in a diverse work environment. 29 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z FAIR vs. SAME TREATMENT q Many people think that “fairness” means “treating everyone the same.” q However, for a diverse staff, how well does treating everyone the same work for them? 30 Source: hr.berkeley.edu, “Managing Diversity in the Workplace: Guiding Principles”
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z AFFIRMATIVE ACTION: DIFFERENT FROM MANAGING DIVERSITY q Managing Diversity focuses on maximizing the ability of all employees to contribute to organizational goals. q Affirmative Action focuses on specific groups because of historical discrimination, such as people of color and women.
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