5. How can the restaurant ensure new and existing employees are informed in regardsto culturally and socially inclusive work practices in the future?The information can be passed to the current employees by conducting staff meetings whenthe issues are addressed. A document containing the guidelines of the workplace can beproduced, each employee given one to read and understand the rules and regulations. Strictpunishments can also be introduced if anyone goes against these rules. This will ensureuniformity and work discipline.
Task A3Scenario 31. In order for your team to work together productively, it is necessary to embracemulticulturalism. Describe multiculturalism and the 4 distinct principles that makeupAustralia’s national multiculturalism policy and need to be applied at the hotel.Multiculturalism embracement is an act of unity between people with different culturalbeliefs and practices in a workplace or a country in general. a) Migration policy- No one is restricted from moving to any part of Australia at any timeprovided it is legal. b) Education policy- Everyone is required to access education in Australia irrespective oftheir ethnicity. 2. Charlie has been getting frustrated at work, as Fathima prays 5 times daily as part of herreligious practices and this sometimes leaves Charlie at reception by himself during peaktimes. Charlie knows little about Islam. He has complained to you (Sam the waiter) when youhave worked with him, and made jokes about Fathima. What social and cultural issues mightbe causing this conflict?Lack of appreciation of different cultures is what Charlie is lacking. It is a social factor thatwhen understood well, it allows people from different religions to live well together.Openness is also key because once someone is open, understanding is achieved. 3. You feel unsure as to what to do about the conflict between Charlie and Fathima. Whatare your responsibilities as a fellow team member in this situation?a) Encourage appreciation of different religions between employees.
b) Help Charlie at the reception so as to really understand the course of the problem. It maybe something else by Charlie is blaming religion. c) Encourage Fathima if it is possible she reduce the rate of prayers or the time spent duringprayers. That is if she will be good with it. 4. Describe the steps that can be taken by ACA Café management to ensure that this cross-cultural misunderstanding between Charlie and Fathima is managed before it escalates.a) Understand the cultural similarities and differences between Fathima and Charlie. b) Plan and implement systems of organization to maximize potential advantages ofdiversity and minimize the differences. This is by eradicating discrimination so as to helpthem work together.
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- Summer '13
- ACA Café